Open To Work
Jahnine Mullings
Germantown,MD
Work Preference
Summary
Compassionate and detail-oriented professional with over 5 years of customer service experience and a strong foundation in healthcare support. Proven ability to communicate effectively, manage sensitive information, and maintain a calm presence in high-pressure situations. CPR/BLS certified and currently pursuing an A.S. in Practical Nursing. Skilled in administrative support, patient-centered service, de-escalation techniques, and team collaboration—qualities essential in both clinical and administrative healthcare environments.
Overview
12
12
years of professional experience
Work History
Clinical Experience- LPN Program
Hagerstown Community College
07.2025 - Current
- Assisted with patient care including bathing, hygiene, mobility, and comfort measures.
- Performed vital signs monitoring (temperature, pulse, respirations, blood pressure, oxygen saturation).
- Practiced infection control and proper use of PPE, following CDC and facility protocols.
- Demonstrated medical and surgical asepsis including sterile gloving and field setup.
- Supported wound care, dressing changes, and sterile specimen collection.
- Administered oral, topical, and injectable medications under supervision following “six rights” of medication administration.
- Practiced documentation and charting using professional medical terminology and maintaining HIPAA compliance.
Customer Service Representative
The Home Depot
03.2023 - Current
- Delivered high-volume customer support to 50+ individuals daily with empathy and professionalism.
- Resolved complex customer concerns using de-escalation techniques, fostering trust and satisfaction.
- Mentored and trained new team members, improving onboarding and communication workflows.
- Collaborated across departments to efficiently meet customer needs, reflecting interdisciplinary teamwork.
- Provided exceptional customer support by addressing inquiries and resolving issues promptly.
- Trained and mentored new team members on product knowledge and service protocols.
Head Cashier
The Home Depot
10.2019 - 03.2023
- Supervised and supported 20+ associates, ensuring consistent service delivery.
- Conducted end-of-day reconciliation and audits with precision, demonstrating strong attention to detail.
- Trained staff on POS systems and workflows, showcasing transferable skills to EHR systems.
- Handled escalated issues calmly, strengthening resilience in patient-facing environments.
- Supervised cashier team to ensure exceptional customer service and efficient transactions.
- Developed training programs for new cashiers, enhancing operational knowledge and team performance.
Student Assistant – Testing Center
Montgomery College
03.2019 - 03.2020
- Administered secure, confidential testing for 500+ students per semester, ensuring 100% compliance with academic integrity and ADA guidelines.
- Provided individualized support for 50+ students with accommodations, improving accessibility and student success outcomes.
- Coordinated scheduling for 20+ faculty members and 200+ students, streamlining exam and course operations with zero conflicts.
- Assisted faculty with administrative tasks, ensuring timely support for course operations.
- Coordinated student events, enhancing engagement and fostering community connections.
Cashier
The Home Depot
03.2017 - 03.2019
- Delivered accurate and friendly service to an average of 100+ customers daily in a fast-paced, diverse environment, maintaining a 95% satisfaction rating (per feedback surveys).
- Promoted store services and memberships, achieving a 15% increase in sign-ups within 6 months.
- Resolved 20+ daily service issues with professionalism, reducing escalations to management by 30%.
- Processed $5,000+ in daily transactions using POS systems with 100% accuracy.
- Assisted customers in locating products, improving store navigation and contributing to a 10% boost in sales in high-traffic departments.
Secretary
Levon Electrical & Hardware
06.2013 - 10.2016
- Managed scheduling, travel, and appointments for a government official and Company Director, coordinating 50+ meetings and trips annually with zero conflicts.
- Assisted in budget planning and allocation for $500K+ community projects (roadwork, drain cleaning), ensuring cost-effective use of resources.
- Drafted and proofed official correspondence, maintained 100+ confidential records, and coordinated weekly meetings.
- Supported daily operations, including preparation of briefing materials for policy discussions, and hospitality arrangements.
- Streamlined office operations for a 10+ member staff, improving internal communication and reducing scheduling delays by 20%.
- Oversaw scheduling for team members, ensuring efficient coordination of 100+ monthly appointments across departments.
Education
Associate Degree - Licensed Practical Nursing
Hagerstown Community College
Hagerstown, MD05.2026
Associate Degree - General Studies STEM
Montgomery College
Takoma Park, MD08.2023
High School Diploma -
Hampton School
St. Elizabeth, Jamaica 05.2010
Skills
- Customer service
- Active listening
- Critical thinking
- Problem resolution
- Conflict resolution
- Computer proficiency
- Appointment scheduling
- Administrative support
- Microsoft Office Suite
- Time management
- Patient care
- Patient-focused care
- Attention to detail
- Patient positioning
- Catheter care
- Mobility assistance
Certification
CPR & BLS American Heart Association January 2027
Timeline
Clinical Experience- LPN Program
Hagerstown Community College
07.2025 - Current
Customer Service Representative
The Home Depot
03.2023 - Current
Head Cashier
The Home Depot
10.2019 - 03.2023
Student Assistant – Testing Center
Montgomery College
03.2019 - 03.2020
Cashier
The Home Depot
03.2017 - 03.2019
Secretary
Levon Electrical & Hardware
06.2013 - 10.2016
Associate Degree - Licensed Practical Nursing
Hagerstown Community College
Associate Degree - General Studies STEM
Montgomery College
High School Diploma -
Hampton School