Jahniqua Chatman

• Generated monthly statements for accounts receivable operations.

• Coded invoices and other records to maintain organized and accurate records.

• Processed weekly invoicing, including posting and reconciling payments and addressing all aged receivables.

• Researched customer billing issues and resolved problems to facilitate receipt of overdue monies and promote good customer relationships.
• Cleared account balances by examining customer payments, payment history and coordinating contact with collections.

• Assisted customers in making payments on accounts and setting up payment plans.

• Delivered service and support to each customer.

• Fielded customer complaints and queries, fast-tracking them for problem resolution.

• Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.

• Maintained detailed records of customer interactions, transactions and comments for future reference.
• Resolved complex problems by working with other departments to provide solutions that meet customer needs.

• Worked with Iqor to develop customer service improvement initiatives.
• • Reviewed account and service histories to identify trends and issues.
• Set up and activated customer accounts.
• Made outbound calls to obtain account information.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Educated customers on special pricing opportunities and company offerings.
• Documented conversations with customers to track requests, problems and solutions.
• Performed administrative tasks such as filing paperwork, updating databases and generating reports.