Summary
Overview
Work History
Education
Skills
Certification
Education and Training
Contact
Timeline
Generic

Jahniqua Graham

Hackensack ,NJ

Summary

Dedicated education professional with a robust background in customer service and child development, pursuing the Behavior Technician role within the Department of Education. Skilled in fostering students’ academic and emotional growth through customized strategies and proactive classroom management. Notable achievements include successful collaboration with educators and families to enhance learning environments and recognized for exceptional organizational and relationship-building abilities.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Con Edison
Brooklyn, NY
12.2022 - Current
  • Provide exceptional customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction.
  • Handke handles sensitive customer information with confidentiality and professionalism.
  • Utilize problem-solving skills to assess and resolve billing issues, service interruptions, and account concerns efficiently.

Production Assistant

CBS
New York, NY
01.2020 - Current
  • Provided skilled clerical assistance to production team.
  • Supervised schedules, met deadlines and coordinated with staff members in support of production department.
  • Assessed deadline dates against production team activities and completed tasks within reasonable timeframes.
  • Produced documents and reports and submitted required production papers to appropriate parties.
  • Examined final products for conformance with quality and design standards.

Substitute Teacher

Department Of Education
Brooklyn, NY
02.2016 - 08.2021
  • Implemented lesson plans assigned by the classroom teacher to educate students about key concepts.
  • Adhere to the curriculum and lesson plans assigned by the regular teacher. Follow procedures, and achieve lesson goals.
  • Comply with all school regulations and policies at all times.
  • Oversee the normal classroom rhythms and activities.

Education Specialist

YMCA
Brooklyn, NY
02.2019 - 12.2019
  • Meet academic standards for tutoring and demonstrate competence in analyzing students academic needs
  • Assist participants in actively achieving an increased comprehension and retention of specific subject material, and improved academic skill in designated areas
  • Work with Coordinator,Site Director, and school staff to understand academic expectations of day school, and develop

Substitute Paraprofessional

Department Of Education
Brooklyn, NY
08.2015 - 02.2016

Teaching material from daily curriculum while building and maintaining a positive working relationship with students and faculty. Supporting teachers in maintaining a positive classroom environment

Waitress

Applebees
Hackensack, NJ
07.2010 - 08.2015
  • Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation
  • Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service
  • Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions

Education

Bachelor of Science - Psychology

Penn State University
University Park, PA
4 2013

Some College (No Degree) - Special Education

The College of Saint Rose
Albany, NY

Skills

Breakdown experience

  • Production understanding
  • Adobe And Excel Proficiency
  • Schedule dissemination
  • Strategic Planning Support
  • Strategic Implementation
  • Efficient Schedule Management
  • Proficient in Adobe Software
  • Account Reconciliation Expertise
  • Employee Compensation Management

Certification

  • Positive Behavior Management 06/25/2019
  • Risk Management & Emergency Procedures 06/2019
  • Sanford Harmony SEL 06/27/2019
  • Implementing Day to Day Camp 06/25/2019

Education and Training

Albany, NY,University Park, PA

Contact

Hackensack , NJ 07601

Timeline

Customer Service Representative

Con Edison
12.2022 - Current

Production Assistant

CBS
01.2020 - Current

Education Specialist

YMCA
02.2019 - 12.2019

Substitute Teacher

Department Of Education
02.2016 - 08.2021

Substitute Paraprofessional

Department Of Education
08.2015 - 02.2016

Waitress

Applebees
07.2010 - 08.2015
  • Positive Behavior Management 06/25/2019
  • Risk Management & Emergency Procedures 06/2019
  • Sanford Harmony SEL 06/27/2019
  • Implementing Day to Day Camp 06/25/2019

Bachelor of Science - Psychology

Penn State University

Some College (No Degree) - Special Education

The College of Saint Rose
Jahniqua Graham