Jahnis LaFaver
Temecula,CA
Summary
Tech-savvy customer support professional accustomed to fast-paced environments. Serves customers remotely, diagnosing and resolving both technical and non-technical concerns. Supports smooth operations with accurate documentation and resourceful problem-solving. Proficient in SalesForce CRM. Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help team succeed. Committed to maintaining professional relationships to increase profitability and drive business results. Skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings.
Overview
10
10
years of professional experience
Work History
Customer Support Specialist II
Cue Health
01.2021 - Current
- Handled customer inquiries and suggestions courteously and professionally
- Developed strong relationships with clients, resulting in repeat business and positive feedback
- Maintained a high level of professionalism and empathy when dealing with challenging customer situations or complaints, ensuring satisfactory resolutions were achieved for both the client and the company
- Improved internal documentation accuracy by regularly updating the CRM system with relevant information pertaining to client interactions and account status changes
- Maximized efficiency within the team by assisting with training new hires on company software, products, services, and best practices in customer care
- Reduced order discrepancies with diligent attention to detail in reviewing purchase orders and verifying product information
- Ensured compliance with company policies and industry regulations throughout all aspects of the order processing function
- Expedited order fulfillment through precise coordination with warehouse staff, ensuring prompt shipment of products
- Facilitated seamless communication between departments such as sales, logistics, and finance during the entire lifecycle of an order
- Identified opportunities for process improvement by analyzing trends in customer service inquiries logged in the CRM
- Managed user access rights, roles, and permissions within the system to maintain data security and integrity.
Data screener
Itron
10.2014 - 02.2021
- Complied with all federal, state and local regulations as well as company rules
- Maintained accurate and meticulous reports and records on all cases and interactions.
Education
Medical billing certificate of completion -
Kaplan college
01.2009
Skills
- Management Skills
- CRM Software
- Customer Service & Escalations
- Support Team Training & Development
- Product Knowledge
- Call Center Experience
- Customer Relationship Management (CRM)
- Complaint intake for FDA compliance
- Teamwork and Collaboration
Timeline
Customer Support Specialist II
Cue Health
01.2021 - Current
Data screener
Itron
10.2014 - 02.2021
Medical billing certificate of completion -
Kaplan college