Jahnisha Howes
Jacksonville,USA
Summary
Customer service-oriented professional with strong leadership skills. Able to provide administrative support and function as the primary interface between the patient and the provider. Actively participate as a member of a team to move toward the completion of goals. Ability to discreetly manage large amounts of sensitive and confidential information. Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer service Rep
Results-cx
Jacksonville, FL
03.2023 - Current
- Takes inbound calls from patients to ensure they are receiving their statements, answer any questions about their account(s) and reach a payment resolution against their account(s)
- Received incoming calls from patients to answer questions about benefits
- Responsible for consistently meeting production and quality assurance standards.
- Process plan changes.
- Maintained quality customer service by following company policies and procedures as well as policies and procedures specific to each customer
- Protected customer information by keeping all information confidential
- Updated all job knowledge notes by participating in educational opportunities and updated training
- Documented every call and updated patient accounts and any errors found
- Continuously work in a fast-paced environment
- Communicated effectively and consistently within the team
Customer Service Representative
Dollar General
Jacksonville, Florida
11.2022 - 01.2024
- Served as a direct point of contact and delivered excellent customer service with a positive attitude.
- Operated cash register, scan merchandise, accept payments, ensure accuracy of cash drawer, stock shelves, and keep work area clean and organized.
- Work as part of a team and interact with diverse customers and staff members.
Customer Service Agent
Turbotax intuit
Jacksonville , FL
01.2023 - 04.2023
- Handled all incoming chat ques with a positive attitude.
- Assisted members with fixing any errors in their tax return.
- Consistently met all production and quality assurance standards.
- Handled all incoming calls about tax return errors and incorrect product payments.
Assistant Manager / Customer Service
Wendy's
Jacksonville, FL
01.2021 - 08.2021
- Interviewed and hired employees, trained new hires, exhibited leadership, and led by example
- Counted cash drawers, took orders, and worked in a fast paced, team environment
- Ensured guest satisfaction and upheld compliance with all regulatory requirements and brand standards
- Managed opening and closing duties, created schedules, and uphold a high level of customer satisfaction
Education
Associate of Science Degree - Health Sciences – Medical Administrative Assistant
Ultimate Medical Academy
01.2023
Skills
- Data Entry
- HIPAA Compliance
- Claims Appeal Process
- Medical Billing Knowledge
- Third Party Billing
- Basic Coding Skills for ICD-10 & CPT
- Insurance verification
- Medical Administrative Assistant
- Medical Terminology and Transcription
- Patient Processing
- Medical Records Management
- Account updating
- Complaint resolution
- Customer relations – 5 years
- Call center experience: 5 years
- Quality assurance controls
- Multi-line telephone operations
- Microsoft outlook
- Time management
- Microsoft Office
- Positive and professional
- De-escalation and call etiquette
Certification
- High Academic Honors Recognition / Dean’s List
- Ultimate Medical Academy – HIPAA Essentials for Healthcare Professionals Certificate
Timeline
Customer service Rep
Results-cx
03.2023 - Current
Customer Service Agent
Turbotax intuit
01.2023 - 04.2023
Customer Service Representative
Dollar General
11.2022 - 01.2024
Assistant Manager / Customer Service
Wendy's
01.2021 - 08.2021
Associate of Science Degree - Health Sciences – Medical Administrative Assistant
Ultimate Medical Academy
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