Jahnisha Warren
Dallas,TX
Summary
Results-driven professional with extensive experience at JP Morgan Chase, excelling in data analysis and regulatory compliance. Proven track record in process improvement and customer relationship management, enhancing service quality and operational efficiency. Adept at leading teams and communicating effectively, with a strong focus on achieving organizational goals and minimizing risks.
Overview
19
19
years of professional experience
Work History
Fraud Claims Inventory Analyst
JP Morgan Chase
Plano, TX
03.2019 - Current
- Conducted regular audits of existing procedures and protocols related to inventory management.
- Ensured compliance with company policies regarding inventory management.
- Facilitated team meetings to align project goals and share critical updates.
- Analyzed operational data to identify areas for process improvement and cost savings.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Analyzed financial data to support investment decisions and risk assessments.
- Reviewed compliance documents to ensure adherence to regulatory standards.
- Communicated findings effectively with stakeholders to facilitate informed decision-making.
- Reviewed and analyzed financial statements of clients to identify potential risks and opportunities for improvement.
- Investigated discrepancies between actual results versus projected outcomes in order to identify root causes for variance.
Customer Outreach Specialist
JPMorgan Chase
Plano, TX
03.2015 - 03.2019
- Engaged customers through phone and email communication.
- Addressed customer inquiries and resolved issues promptly.
- Educated customers about products and services available.
- Documented customer interactions in the database accurately.
- Assisted in developing outreach strategies and campaigns.
- Analyzed customer feedback to improve engagement efforts.
- Gathered feedback from customers regarding their experience with the company's services.
- Generated weekly activity reports detailing progress made towards reaching established goals.
- Collected payment information from customers over the phone or via secure online portals.
- Provided customer service assistance through phone, email and other forms of communication.
- Performed data entry tasks related to customer accounts and contact information.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
Quality Assurance Auditor
Citigroup
Irving, TX
01.2007 - 03.2015
- Conducted thorough audits of operational processes to ensure compliance with standards.
- Reviewed documentation for accuracy and adherence to regulatory requirements.
- Assisted in the development of quality assurance policies and procedures.
- Trained staff on best practices for quality control and compliance measures.
- Monitored audit findings and coordinated corrective actions with departments.
- Maintained accurate records of audit activities and findings for reporting purposes.
- Collected and assessed latest information about ongoing work and compliance issues.
- Outlined standardized procedures for company inspections and process reviews.
- Minimized cost of audits while maintaining high levels of service.
- Conducted audits for clients to assess products for compliance with international standards.
- Highlighted compliance issues for management team.
- Managed portfolio of clients to keep communication open and meet clients' changing needs.
- Provided guidance on best practices in quality assurance techniques to other departments within the organization.
Education
Loan Underwriter Certificate - Mortgage
North Lake College
Irving, TX01.2012
Bachelor of Science -
University of North Texas
Denton, TX01.2005
Bachelor of Arts -
University of North Texas
Denton, TX01.2004
Skills
- Inventory management
- Data analysis
- Regulatory compliance
- Process improvement
- Audit coordination
- Customer relationship management
- Risk assessment
- Effective communication
- Team collaboration
- Problem solving
- Financial reporting
- Lean principles
- Quality assurance
- Attention to detail
- Productivity tracker development
- Written and verbal communication
- Process improvements
- Highly skilled in MSP, Microsoft Office, and Lexis Nexis
- Critical thinking
- Goal setting
Accomplishments
- Monthly Top Performance Award
- Exceed Expectations Award
- Top Quality Award
Timeline
Fraud Claims Inventory Analyst
JP Morgan Chase
03.2019 - Current
Customer Outreach Specialist
JPMorgan Chase
03.2015 - 03.2019
Quality Assurance Auditor
Citigroup
01.2007 - 03.2015
Loan Underwriter Certificate - Mortgage
North Lake College
Bachelor of Science -
University of North Texas
Bachelor of Arts -
University of North Texas
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