Jahniya Johnson
Vallejo ,CA
Summary
- Dependable Service Coordinator with a strong background in managing and improving service operations. Demonstrated ability to coordinate multiple tasks, prioritize workloads, and communicate effectively with both clients and team members. Known for enhancing customer satisfaction by identifying issues promptly and resolving them efficiently. Proven track record of making impactful changes leading to improved operational efficiency and increased client retention rates.
- Conscientious professional in residential and commercial cleaning, known for being highly productive and efficient in task completion. Possess specialized skills in sanitation practices, time management, and organization. Excel in communication, adaptability, and problem-solving to ensure top-notch service delivery.
- Highly organized Housekeeper with experience in maintaining cleanliness, sanitation and orderliness of hotel rooms and common areas. Possess skills in time management, multitasking, and high-quality customer service. Previous roles involved deep-cleaning tasks, inventory management, and collaboration with cross-functional teams to ensure guest satisfaction. Demonstrated success in contributing to positive guest experiences through proactive communication and problem-solving abilities.
Overview
6
6
years of professional experience
Work History
Service Coordinator
Crestwood Behavorial Health
Vallejo, CA
08.2024 - Current
- Developed and maintained relationships with community resources and service providers.
- Maintained confidentiality and adhered to professional ethics and standards.
- Reviewed treatment plans against individual goals and healthcare standards.
- Consulted with staff on resolution of complex service issues.
- Implemented crisis intervention strategies as needed to address emergent client issues.
- Managed caseloads effectively, ensuring timely documentation and reporting.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Coordinated comprehensive care plans for clients to meet their individual needs.
- Educated clients about mental health conditions, medications and self-care techniques.
- Maintained up-to-date case records with case activity status.
- Compiled reports on cases and submitted them to supervisors as required.
- Conducted initial assessments to determine client eligibility for programs and services.
Housekeeper
Graham and sons Housekeeping Custodial services
Berkeley, CA
06.2021 - 07.2023
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Returned rooms to occupant-ready status to satisfy future guests.
- Inspected furniture for damage or stains in between guest stays.
- Maintained a clean linen closet by folding sheets neatly on shelves.
- Maintained clean floors throughout property by sweeping, scrubbing and waxing.
- Communicated with customers about requests for additional supplies or cleaning services.
- Responded to requests from guests regarding housekeeping needs.
- Maintained and organized cleaning supplies stock.
- Changed bed linens and towels, tidied up rooms.
- Used cleaning chemicals following proper guidelines.
Caregiver
Home Care Assistance Corporation
Napa, CA
01.2019 - 06.2020
- Monitored health and well-being of clients and reported significant health changes.
- Followed care plan and directions to administer medications.
- Supported bathing, dressing and personal care needs.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Operated equipment and machinery according to safety guidelines.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Housekeeper
Star Cleaning Services
Alameda, CA
03.2019 - 02.2020
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Emptied trash receptacles throughout the property.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Requested maintenance orders to fix non-working equipment and address room damage.
- Waxed and polished wood furnishings to restore faded appearance.
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
Education
High School Diploma -
John Finneley High School
Vallejo, CA08-2015
Skills
- Individualized service plans
- Family service plans
- Service monitoring and evaluation
- Notetaking and documentation
- Ongoing client support
- Status meetings
- Deep cleaning
- Linen replenishment
- Cleaning techniques
- Dusting
- Linen replacement
- Glass and window washing
Timeline
Service Coordinator
Crestwood Behavorial Health
08.2024 - Current
Housekeeper
Graham and sons Housekeeping Custodial services
06.2021 - 07.2023
Housekeeper
Star Cleaning Services
03.2019 - 02.2020
Caregiver
Home Care Assistance Corporation
01.2019 - 06.2020
High School Diploma -
John Finneley High School