JahNiya White
Augusta-Richmond County, Georgia, United States,GA
Summary
Dynamic and results-oriented professional with extensive experience in customer service and complaint resolution, honed at Teleperformance USA. Excelled in critical thinking and data entry, significantly enhancing customer loyalty and operational efficiency. Demonstrated proficiency in managing high-stress situations and payment processing, ensuring optimal customer satisfaction and repeat business.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Teleperformance USA
07.2020 - 11.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
Cashier
Bojangles' Famous Chicken 'n Biscuits
10.2019 - 11.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cook
Dairy Queen Grill & Chill
05.2018 - 12.2018
- Cooked meals to meet customer dietary preferences and special requests.
- Managed kitchen inventory for optimal stock levels and reduced waste.
- Monitored food safety standards to uphold health regulations.
- Engaged with guests to gather feedback and improve menu offerings.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
Education
GED -
Augusta Technical College
Augusta, GA05-2020
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Complaint handling
- Payment processing
Timeline
Customer Service Representative
Teleperformance USA
07.2020 - 11.2021
Cashier
Bojangles' Famous Chicken 'n Biscuits
10.2019 - 11.2019
Cook
Dairy Queen Grill & Chill
05.2018 - 12.2018
GED -
Augusta Technical College
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