JAHNNIA MACKEY
Houston,TX
Summary
Qualified motivated individual who searching a career opportunity with a strong back ground in Customer Service, Problem solving ,Client Relations Building ,and communication in an adaptive Atmosphere
Overview
9
9
years of professional experience
1
1
Certification
Work History
Environmental Technician 2
Clean Harbors
Deer Park, TX
05.2018 - Current
- Performed project monitoring and air sampling for lead, mold, and asbestos
- Confined Space Safe Attendant andEquipment operation
- Transported hydro blaster machine, hoses and chemicals to assigned site, set up equipment and inspect it before and after use.
- Collected samples from surface water and oil bodies for laboratory analysis.
- Observe all company environmental health and safety operating guidelines.
- Completes all appropriate paperwork including service receipts,Equipment Log , and any other documents need to be submits to designated management.
Customer Service Representative Assistant
Percepta
Houston, TX
01.2021 - 02.2023
- Answer routine inquiries, and refer patrons in need of professional assistance
- Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to Customers
- Scheduled and confirmed Customers appointments for diagnostic, vehicle services ,plans consultation services.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Provided administrative support for staff members and customers
- Provided technical support to customers regarding product usage.
- Troubleshooting
Phlebotomy Technician
Lewis Legacy Clinic
Houston , TX
01.2019 - 08.2020
- Obtained variety of blood samples through venipuncture and Labeled blood vials with critical information like time of collection, date and patient name.
- Provided assistance to medical personnel when needed during emergency situations.
- Monitored inventory levels of supplies necessary for performing phlebotomy duties.
- Used multiple electronic medical software to conduct patient intakes and send correspondence.
- Prepared patients for examination by properly draping patients, obtaining vital signs, verifying referrals and taking detailed health history.
- Ensured the cleanliness and sterilization of phlebotomy equipment and work area.
- Handled special collection procedures, including therapeutic phlebotomy and drug testing.
- Monitored patients for adverse reactions and provided immediate care as needed.
Environmental Services Housekeeper
Houston Methodist Hospital
Houston, TX
02.2018 - 05.2021
- Inspect guest rooms, public areas, and grounds for cleanliness and appearance.
- Purchase supplies, and arrange for outside services, such as deliveries, laundry, maintenance and repair,
- Performed general maintenance housekeeper duties
- Sterilized and Maintained equipment in a clean and orderly fashion.
- Responded promptly to requests for housekeeping services from staff or visitors.
Home Health Care Aide /PCA
ELSHADDI HOME HEALTH CARE
Houston, TX
02.2016 - 05.2018
- Assist with Vitals Signs and Venipuncture -Supports patients by providing housekeeping and laundry services; shopping for food and other household requirements, -preparing and serving meals and snacks; running errands.
- Assists patients by providing personal services of good hygiene, such as, bathing, dressing, and grooming, -Adheres to the facility policies and safety Procedures (Daily Activities ).
- Organized and administered medications on clear schedules to help alleviate symptoms and optimize quality of life.
- Assisted patients with transitioning between beds, wheelchairs and automobiles, providing consistent and safe mobility support.
- Administered and documented medications as directed by physician or nurse practitioner.
- Reported any changes in the patient's condition immediately after observation was made.
Clerical Administration Assistant
Community Family Center
Houston, TX
05.2015 - 09.2016
- Supported Human Resources department with recruitment activities.
- Answered office phone and emails to schedule appointments, answer questions and filing document information.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Processed invoices for payment using accounting software applications.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
Education
Certified Phlebotomist -
1st Class Learning
Houston, TX09.2022
Some College (No Degree) - Real Estate
Houston Community College
Houston, TX05.2017
High School Diploma -
Ross Sterling High School
2016
Skills
- Patient Care
- Monitoring
- Environments Industrial
- Administrative support/Clerical
- Adaptability and Flexibility
- Organizational Skills
- Venipuncture
- Medical terminology knowledge
- Sanitation and sterilization
Certification
Healthcare Provider (BLS)Adult,Child and Infant CPR/AED & First Aid
Certified Phlebotomist National Performance Specialist
Timeline
Customer Service Representative Assistant
Percepta
01.2021 - 02.2023
Phlebotomy Technician
Lewis Legacy Clinic
01.2019 - 08.2020
Environmental Technician 2
Clean Harbors
05.2018 - Current
Environmental Services Housekeeper
Houston Methodist Hospital
02.2018 - 05.2021
Home Health Care Aide /PCA
ELSHADDI HOME HEALTH CARE
02.2016 - 05.2018
Clerical Administration Assistant
Community Family Center
05.2015 - 09.2016
Certified Phlebotomist -
1st Class Learning
Some College (No Degree) - Real Estate
Houston Community College
High School Diploma -
Ross Sterling High School