Jahonn Bratcher

• Help improve restaurant performance through expert advice on operations, finances, staffing, and customer experience.
• Provide tailored tailored training of management and staff in areas like leadership, service, food safety, and workflow efficiency to boost overall productivity and profitability
• Evaluating and improving daily operations
• Enhancing customer service and dining experience
• Streamlining kitchen and front-of-house workflow
• Reducing costs and boosting revenue
• Assisting with restaurant openings
• Management Training: Leadership skills, inventory control, scheduling, budgeting, staff retention, and compliance.
• Employee Training: Customer service, food safety (e.g., ServSafe), upselling techniques, and efficient service procedures.
• Team Building: Creating a strong workplace culture and improving communication between front- and back-of-house teams.

• Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
• Crafted clear, informative reports to explain life insurance policy features and benefits.
• Attended continuing education courses and workshops to gain additional insurance industry knowledge.
• Developed comprehensive financial plans for clients, ensuring proper coverage and security for their families.

Responsible for overseeing all aspects of the business, from daily operations to long-term strategy. Owning three restaurant locations with total annual sales exceeding $3 million involves strong leadership, financial acumen, and the ability to manage multiple teams and systems efficiently.

• Strategic Management: Develop and implement business goals, growth plans, and brand standards across all locations.
• Operations Oversight: Ensure smooth daily operations, quality control, and customer satisfaction at each restaurant.
• Financial Management: Monitor budgets, control costs, and analyze sales performance to maintain profitability.
• Staff Leadership: Hire, train, and manage teams, including general managers, cooks, and front-line staff across all locations.
• Marketing & Promotion: Oversee marketing strategies and local outreach to drive traffic and revenue.
• Compliance & Licensing: Ensure all locations meet health, safety, labor, and licensing requirements.

Successfully running multiple locations with multi-million-dollar sales requires not only business expertise but also strong organizational skills and the ability to scale operations while maintaining consistency and quality.

• Wrote detailed reports outlining case findings for internal files and legal purposes.
• Kept meticulous and detailed records of each case to avoid causing any problems with prosecution.
• Obtained and served search warrants related to ongoing cases.
• Reviewed detective case reports for accuracy, integrity and completeness.
• Oversaw criminal cases, coordinated investigations and prepared evidence and investigators for court cases

• Engaged customers and provided very high level of service and support, helping find desired products and items.
• Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
• Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
• Performed key tasks to promote inviting grocery store appearance.
• Directly managed team of 25 staff members in the grocery department and over 150 staff members for the location generating more than $40M in yearly gross sales