Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jahquaa Epperson

Brook Park,MN

Summary

Enthusiastic person looking to hone my abilities. I have 3+ year of experience in a face-to-face based customer service position. Know for building great rapport between the company and customer. Striving to go above and beyond expected results. Proficient in Data Entry, with amazing Time management.

Overview

8
8
years of professional experience

Work History

House Advocate

Recovering Hope
10.2024 - Current
  • Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
  • Delivered friendly service and offered expert support in every interaction.
  • Established trusting relationships with clients by maintaining open lines of communication throughout the entire representation process.
  • Promoted a safe therapeutic environment by adhering to strict confidentiality guidelines and reporting any concerns appropriately.
  • Collaborated with interdisciplinary teams to develop comprehensive care plans for patients, resulting in improved outcomes.
  • Maintained detailed documentation of patient progress, ensuring accurate record-keeping for continuity of care.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Collaborated with cross-functional teams to develop strategies for improving overall client satisfaction levels.
  • Advocating for up to 16 Client at a time with the average being 10.
  • Participated in professional development initiatives for consistent improvement and up-to-date knowledge of emerging trends and best practices.

Tax Preparer

Jackson Hewitt
02.2024 - 04.2024
  • Preparing various tax returns.
  • Data Entry, and various administrative tasks.
  • Handling confidential information.
  • Was a seasonal position.
  • Increased client satisfaction by providing accurate and timely tax preparation services.
  • Maintained compliance by adhering to current tax laws and regulations.
  • Participated in continuous professional development opportunities to stay current in industry trends, elevating personal expertise as a Tax Preparer over time.

Corrections Officer

MN Department Of Corrections
10.2023 - 12.2023
  • Ensuring safety of all staff, visitors and inmates.
  • Writing reports.
  • First Aid/ CPR certified
  • Data Entry.
  • Adhering to all schedules.
  • Security Detail.
  • Was a confidential position.
  • Enhanced facility safety by conducting thorough security checks and monitoring inmate activities.
  • Prevented contraband introduction through diligent cell searches and visitor screenings.
  • Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
  • Inspected condition of locks, window bars, doors and gates to prevent prisoner escapes.
  • Promoted a positive environment for rehabilitation with effective communication and conflict resolution skills.
  • Ensured accurate record-keeping by diligently documenting incidents, medical issues, and daily activities.
  • Safeguarded public safety by ensuring strict adherence to established policies governing the transportation of inmates between facilities or court proceedings.
  • Drove passenger vehicles and trucks to transport inmates to other institutions, courtrooms, hospitals, and work sites.

Hotel Associate/ Night auditor

Grand Casino
01.2019 - 04.2019
  • Perform all check-in and check-out tasks
  • Collecting all information for stay.
  • Verification of identity.
  • Welcome guests upon their arrival and assign rooms.
  • Liaise with housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs.
  • Maintain updated records of bookings and payments
  • Provide information about our hotel, available rooms, rates and amenities.
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests.
  • Manage online and phone reservations.
  • Reconcile all credit card transactions, financial records, occupancy percentages, room charges, final bill preparation, and cash drawer activity after a thorough audit process.
  • Process additional administrative and accounting procedures as required.
  • Prepare and distribute daily, weekly, and monthly reports to general manager, department heads, and hotel management.
  • Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
  • Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
  • Looked over pending check-ins and payment processes to complete closing procedures.
  • Coordinated with housekeeping staff to address any overnight room maintenance requests or special accommodations needed.
  • Enhanced guest satisfaction by efficiently managing night audit tasks and resolving issues promptly.
  • Assisted management in forecasting room occupancy rates, optimizing room allocation and maximizing revenue.
  • Supported sales efforts by proactively upselling available services to guests during their stay, increasing overall revenue growth.

Store associate/ Cashier

Broberg’s country store
06.2017 - 02.2019
  • Maintained overall cleanliness of the business.
  • Restocked merchandise as needed, received stock shipments and orders.
  • Aiding in training new employees.
  • Supervising on weekends and evenings including closure of store.
  • Preparing Food items, following all food safety requirements.
  • Resolving customer complaints using de escalation methods.
  • Cashiering, maintaining till.
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
  • Implemented loss prevention strategies, contributing to decrease in shrinkage rates.
  • Assisted in receiving stock and organizing storeroom, streamlining product accessibility for restocking.
  • Handled customer phone inquiries, providing information and resolving issues, enhancing remote customer service.
  • Processed transactions quickly to minimize wait times, improving overall customer satisfaction.
  • Increased foot traffic with effective storefront merchandising and creative displays.

Education

Human Resource Business Management

EGCC
Steubenville, OH

Skills

  • Data Entry
  • Persuasive Speaking Skills
  • Empathy
  • Adaptability
  • Clear Communication Skills
  • Effective Listening
  • De Escalation Techniques
  • Goal-oriented focus
  • Willingness to learn

Timeline

House Advocate

Recovering Hope
10.2024 - Current

Tax Preparer

Jackson Hewitt
02.2024 - 04.2024

Corrections Officer

MN Department Of Corrections
10.2023 - 12.2023

Hotel Associate/ Night auditor

Grand Casino
01.2019 - 04.2019

Store associate/ Cashier

Broberg’s country store
06.2017 - 02.2019

Human Resource Business Management

EGCC

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