Jahqualon Williams
Channelview
Summary
Knowledgeable and dedicated customer service professional with extensive experience in fast food industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
Work History
Material Handler
Luxor's Staffing/ NFI Industries
04.2023 - Current
- Used hand-held scanners and physical logs to accurately track item movements.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
- Unloaded incoming shipments to verify accuracy of deliveries and check possible damages.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Able to stand/ walk for up to 10-16 hours
- Able to lift and/ or pull 50 lbs without restrictions
- Load and Unload containers straight from shipping containers to trailers
- operating heavy machinery
- Forklift driving
Material Handler
Intermountain Staffing- LCL, INC
07.2022 - 04.2023
- Unloaded incoming shipments to verify accuracy of deliveries and check possible damages.
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
- Performed cycle counts and inventory control to accurately track product levels.
- Maintained clean, orderly work environment free of hazards.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Load and unload shipment to and from trailers/ or containers safely
Customer Service Associate
Whataburger
07.2022 - 08.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
Education
High School Diploma -
Aldine Westfield High School
Houston, TX05.2022
Skills
- Calm and Professional Under Pressure
- Order and Refund Processing
- Efficient and Detail-Oriented
- Building Customer Trust and Loyalty
- Understanding Customer Needs
- Customer Service
- Quality Assurance
- Work independently, and with others
- Teachable
- Knowledge of proper PPE requirements
- Lifting and Sorting
- Understanding of industry
- Fast learner
- Operating heavy machinary/forklift
Timeline
Material Handler
Luxor's Staffing/ NFI Industries
04.2023 - Current
Material Handler
Intermountain Staffing- LCL, INC
07.2022 - 04.2023
Customer Service Associate
Whataburger
07.2022 - 08.2022
High School Diploma -
Aldine Westfield High School
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