JahQuel Banks
Newark,NJ
Summary
Results-driven professional with a degree in Strategic Legal and Management Communication and over 10 years of customer service experience, including 3 years in supervisory roles. Expertise in public relations and team leadership, fostering collaboration and empathy. Charismatic and proactive, with strong problem-solving skills and a focus on process improvement. Committed to developing strategic communication plans that enhance brand visibility and customer satisfaction.
Overview
11
11
years of professional experience
Work History
Senior Armed Guard
Statewide Protective Service
01.2022 - Current
- Ensure safety and security of company property and staff, prioritizing customer service.
- Monitor for signs of crime or disorder, addressing disturbances while assisting customers and staff.
- Act lawfully to defend life and property, fostering a secure atmosphere for all visitors.
- Enforce company policies and evict violators with professionalism and respect.
- Accurately document unusual occurrences and report suspicious incidents to management.
- Conduct regular patrols and engage with customers to enhance their safety and comfort.
- Manage access control at entrances and vehicle gates to create a welcoming experience.
- Oversee alarm systems and video cameras, remaining vigilant and ready to assist.
Customer Service Representative
United BioSource Corporation
Remote
02.2022 - 09.2023
- Manage inbound and outbound communications for healthcare programs, ensuring effective stakeholder engagement.
- Provide consistent customer service support to enhance overall satisfaction.
- Maintain knowledge of program guidelines, medications, and relevant diseases to address inquiries effectively.
- Utilize multiple communication channels to retrieve data and resolve discrepancies.
- Conduct follow-ups to gather missing information, promoting efficient information flow.
Armed Guard
Colonial Security Services
Wallington , NJ
10.2022 - 06.2023
- Provide general security as directed by the client, ensuring a safe environment for all visitors.
- Conduct vehicle and foot patrols around the facility, maintaining a visible presence and assisting customers.
- Implement crowd control measures to enhance guest safety and comfort.
- Assist site management in removing unwanted individuals, handling situations with professionalism.
- Greet customers to foster a welcoming atmosphere and enhance their overall experience.
Site Supervisor
Allied Universal
Newark , New Jersey
11.2020 - 03.2022
- Oversee daily site operations, ensuring safety and exceptional customer service.
- Lead and mentor a security team to enhance performance through training and communication.
- Implement strategies to improve security protocols and operational efficiency.
- Serve as the primary client contact, addressing concerns to maintain strong relationships.
- Monitor and adjust security measures to meet evolving client needs and industry standards.
- Conduct training on customer service and emergency response.
- Collaborate with management to develop site-specific security plans aligned with organizational goals.
Customer Service Representative
Navient
01.2021 - 01.2022
- Manage high volumes of calls for unemployment claims, providing accurate information and support.
- Deliver exceptional customer service by addressing inquiries and guiding claimants through the application process.
- Maintain knowledge of regulations and program guidelines to assist claimants effectively.
- Collaborate with team members to implement process improvements for efficiency.
- Conduct follow-ups to ensure timely issue resolution and gather feedback.
- Utilize software systems to document interactions and track claims.
Delivery Driver
Amazon
01.2020 - 01.2022
- Safely deliver packages to residential and commercial locations, ensuring timely arrivals and customer satisfaction.
- Optimize delivery routes with GPS to minimize travel time.
- Conduct vehicle inspections to maintain safety compliance.
- Address delivery issues to provide exceptional customer service.
- Maintain accurate delivery records, including tracking and confirmations.
- Adapt to changing schedules and priorities with flexibility.
Public Relations Intern
Awakened Through the Passage
DC, DC
01.2021 - 05.2021
- Support the promotional campaign for Awakened Through the Passage by developing engaging content to enhance the book's visibility and reach.
- Collaborate with team members to strategize the transformation of the book into a non-profit initiative, focusing on community impact and outreach.
- Assist in managing social media platforms and creating promotional materials to highlight the book's themes and mission.
- Conduct research to identify potential partnerships and sponsorship opportunities that align with the project's goals.
- Facilitate communication between the author, stakeholders, and the public, ensuring consistent messaging and effective engagement.
Server
Hook & Reel
Union, NJ
02.2019 - 03.2020
- Provide exceptional service by taking orders and serving food and beverages for a positive dining experience.
- Maintain menu knowledge, including specials and ingredients, to assist customers.
- Collaborate with kitchen staff for timely and accurate order delivery while ensuring quality.
- Address customer inquiries and concerns promptly to foster a welcoming atmosphere.
- Help maintain cleanliness and organization in the dining area, ensuring health and safety compliance.
Server Lead
AMC
West Orange, NJ
01.2018 - 09.2019
- Supervise and train front-of-house staff to ensure exceptional service and adherence to standards.
- Serve food and beverages while providing attentive, personalized service to enhance the dining experience.
- Coordinate table assignments and manage service flow to optimize guest satisfaction and efficiency.
- Address customer inquiries and resolve issues promptly to foster a positive atmosphere.
- Collaborate with kitchen staff for timely food and beverage delivery while maintaining quality.
- Maintain inventory and assist with supply orders for seamless operations.
Sales Advisor
H&M Hennes & Mauritz
DC, DC
09.2017 - 05.2018
- Deliver exceptional customer service by assisting shoppers with product selection and styling advice.
- Maintain knowledge of fashion trends and store promotions to engage customers and drive sales.
- Organize and restock merchandise to ensure visually appealing displays.
- Accurately process transactions and handle customer inquiries to foster a welcoming atmosphere.
Public Relations Chair
Spanish Culture Club- Howard University
DC, DC
08.2017 - 05.2018
- Develop and implement strategic communication plans to promote club events and initiatives, enhancing visibility and engagement within the community.
- Manage social media platforms and create compelling content to highlight club activities, celebrating Afro-Latino and Spanish culture.
- Foster relationships with community partners and stakeholders to support collaboration and outreach efforts.
- Coordinate promotional materials and communications to ensure effective messaging and increase participation in club events.
Cashier
Kroger
Snellville, GA
01.2014 - 05.2016
- Deliver friendly and efficient customer service by accurately processing transactions and handling payments.
- Maintain a clean and organized checkout area for a positive shopping experience.
- Assist customers with inquiries and resolve issues promptly to foster a welcoming environment.
- Collaborate with team members to restock shelves and maintain product displays.
Education
Bachelor of Arts - Strategic, Legal And Management Communication
Howard University
Washington, DC05.2021
High School Diploma -
Gwinnett School of Math Science And Technology
Lawrenceville, GA05.2016
Timeline
Armed Guard
Colonial Security Services
10.2022 - 06.2023
Customer Service Representative
United BioSource Corporation
02.2022 - 09.2023
Senior Armed Guard
Statewide Protective Service
01.2022 - Current
Public Relations Intern
Awakened Through the Passage
01.2021 - 05.2021
Customer Service Representative
Navient
01.2021 - 01.2022
Site Supervisor
Allied Universal
11.2020 - 03.2022
Delivery Driver
Amazon
01.2020 - 01.2022
Server
Hook & Reel
02.2019 - 03.2020
Server Lead
AMC
01.2018 - 09.2019
Sales Advisor
H&M Hennes & Mauritz
09.2017 - 05.2018
Public Relations Chair
Spanish Culture Club- Howard University
08.2017 - 05.2018
Cashier
Kroger
01.2014 - 05.2016
Bachelor of Arts - Strategic, Legal And Management Communication
Howard University
High School Diploma -
Gwinnett School of Math Science And Technology
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