Jahquone Erskine
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Guest Service Associate
7-Eleven
05.2023 - 12.2023
- Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
- Assisted in training new team members, fostering an atmosphere of teamwork and collaboration among staff members.
- Resolved customer complaints diplomatically, resulting in enhanced guest relations and return visits.
- Managed front desk operations, ensuring a smooth and pleasant guest experience.
Packer
The Doughnut Peddler
01.2023 - 03.2024
- Maintained a clean and organized work environment, promoting safety and productivity.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
Package Handler
FedEx
08.2021 - 01.2022
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
Crew Member
McDonald's
02.2021 - 08.2021
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Guest Service Associate
Racetrac
08.2020 - 11.2020
- Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
- Assisted in training new team members, fostering an atmosphere of teamwork and collaboration among staff members.
- Managed front desk operations, ensuring a smooth and pleasant guest experience.
- Resolved customer complaints diplomatically, resulting in enhanced guest relations and return visits.
- Created lasting relationships with loyal customers by anticipating their needs, leading to increased return visits.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Key Holder
T-Mobile
04.2019 - 09.2019
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
Education
High School Diploma -
Zenith Accelerated Learning Academy
Kissimmee, FL04.2016
Skills
- Packing boxes
- Product Packaging
- Warehouse Safety
- Labeling
- Patience and composure
- Complaint Handling
- Check-in and Check-out Procedures
- Payment Processing
- Heavy Lifting
- Package unloading
- Packaging
- Problem-Solving
- Time Management
- Teamwork and Collaboration
- Customer Service
- Cash Handling
- Cash Handling Accuracy
- Training and mentoring
Timeline
Guest Service Associate
7-Eleven
05.2023 - 12.2023
Packer
The Doughnut Peddler
01.2023 - 03.2024
Package Handler
FedEx
08.2021 - 01.2022
Crew Member
McDonald's
02.2021 - 08.2021
Guest Service Associate
Racetrac
08.2020 - 11.2020
Key Holder
T-Mobile
04.2019 - 09.2019
High School Diploma -
Zenith Accelerated Learning Academy