Summary
Overview
Work History
Education
Skills
Certification
Timeline
Manager

Jahreesa Wideman

Simpsonville,SC

Summary

Encouraging manager and problem-solver with talents for team building, leading and motivating, as well as excellent customer service and relationship-building skills. Skilled in using independent decision-making and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Reliable and upbeat, successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Manager

Culver’s
02.2023 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and guest.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Improved marketing to attract new customers and promote business.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
  • Improved guest satisfaction scores by implementing customer service protocols and training staff in customer engagement techniques.
  • Maintained positive guest relations by addressing problems head-on and implementing successful corrective actions.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Defined clear targets and objectives and communicated to other team members.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Crew Member

McDonald's
12.2020 - 12.2022
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Became familiar with products to answer questions and make suggestions.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Assisted in reducing wait times by efficiently managing customer queues during peak hours.
  • Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
  • Stocked shelves to organize aisles in assigned department.

Team Member

Little Caesars
08.2024 - 02.2025
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained productive, efficient approach to all tasks.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Assisted with inventory counts and stocking of merchandise.

QA/Sales Associate/Stocker

Food Lion
10.2021 - 07.2022
  • Supported continuous improvement efforts by actively searching the store for tras, spills, etc
  • Assessed quality of the store with careful inspections.
  • Maintained neat, tidy work environment
  • Helped with customer complaint investigations to improve quality and experience
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Answered customer questions and provided detailed product information.
  • Greeted customers and directed to requested products.
  • Maintained effective team member communication.
  • Provided backup support to cashiers during peak hours, resulting in shorter wait times for customers.
  • Stocked designated items on shelves, end caps and displays.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.

Education

Hillcrest
Simpsonville, SC
01.2023

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Complex Problem-solving
  • Staff training and development
  • Staff management
  • Task delegation
  • Goal setting
  • Documentation and reporting
  • Relationship building
  • Operations management
  • Cross-functional teamwork
  • Project planning
  • Customer relationship management (CRM)
  • Performance management
  • Staff development
  • Policy implementation
  • Conflict resolution
  • Sales management
  • Marketing
  • Product management
  • Financial management
  • Coaching and mentoring
  • Recruiting and interviewing
  • Teamwork and collaboration
  • Effective communication
  • Positive attitude
  • Adaptability and flexibility
  • Attention to detail
  • Problem-solving
  • Multitasking
  • Organizational skills
  • Team development
  • Hiring and training
  • Good judgment
  • Active listening
  • Friendly, positive attitude
  • Critical thinking
  • Calm under pressure

Certification

Servsafe OSHA10

Timeline

Team Member

Little Caesars
08.2024 - 02.2025

Manager

Culver’s
02.2023 - Current

QA/Sales Associate/Stocker

Food Lion
10.2021 - 07.2022

Crew Member

McDonald's
12.2020 - 12.2022

Hillcrest

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Jahreesa Wideman