Jahri Brooks
Aubrey
Summary
Professional banking specialist prepared to excel in financial transactions and customer service. Skilled in handling cash, balancing ledgers, and maintaining security protocols. Strong focus on team collaboration and achieving operational efficiency. Reliable, adaptable, and driven to meet and exceed client expectations.
Overview
9
9
years of professional experience
Work History
Teller
Navy Federal Credit Union
08.2025 - Current
- Processed customer transactions efficiently, ensuring accuracy and compliance with banking regulations.
- Assisted customers with account inquiries, providing exceptional service and resolving issues promptly.
- Implemented process improvements that streamlined transaction workflows, reducing wait times for customers.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
Teller
First Horizon Bank
06.2024 - 07.2025
- Assisted associates with using transaction cash dispensing machines.
- Assisted customers in person and via telephone with reordering checks, providing bank statements and account balances, addressing customer complaints etc.
- Forged connections and developed a rapport with customers to provide outstanding, personalized service.
- Informed and educated customers on how to conduct simple transactions through self-service technologies.
- Assisted customers with inquiries and/or resolving problems in a professional and composed manner, escalating to management as needed.
- Maintained cash drawer integrity through diligent tracking and balancing of funds daily.
- Trained new tellers on procedures, enhancing team performance and operational efficiency.
- Utilized banking software to manage accounts, track transactions, and generate reports accurately.
Phlebotomist
Macon Primary
12.2023 - 09.2024
- Enter patient test data into the computer.
- Ensure all collected samples are properly dated and labeled.
- Organize blood collection equipment.
- Provide pathologists with any information falling outside normal range.
- Demonstrated strong attention to detail in verifying patient information and sample labels.
- Maintained strict adherence to HIPAA regulations and patient confidentiality guidelines at all times.
- Maintained strict adherence to infection control protocols to ensure patient safety.
- Maintained clean and organized work area, ensuring compliance with OSHA standards and infection control practices.
- Provided excellent service to a diverse range of patients, including children and elderly individuals.
Insurance Agent
Progressive
08.2022 - 12.2023
- Obtained underwriting approval by completing the application for coverage.
- Monitored insurance claims to ensure mutual satisfaction.
- Achieved customer acquisition and revenue growth objectives, exceed growth targets by 10%.
- Enrolled over 650 individuals in health insurance plans during open enrollment periods.
- Evaluated business or individual customers' needs and financial status and proposed protection plans to meet their criteria.
- Scheduled daily appointments for home services to market life insurance policies and collect premiums for home based clients.
- Developed a strong grip on most cases of emergency related to insurance claims, e.g., fire, diseases or accidents, etc.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
Front Desk Receptionist
Hilton Garden Inn
05.2016 - 08.2022
- Trained new receptionists on office protocols and customer service.
- Monitored and responded to alarm systems and security breaches.
- Updated office supply inventory and placed orders when needed.
- Maintained confidentiality of sensitive information and handled all data in compliance with privacy regulations.
- Consistently met or exceeded performance targets for response times and customer satisfaction metrics.
- Maintained cleanliness of reception area and other common areas.
- Maintained a professional appearance and demeanor at all times, reflecting positively on the company's image.
- Managed incoming and outgoing mail and courier services.
Education
Associate of Arts - Esthiology
Aveda Institute
Birmingham, AL02-2020
Associate of Applied Science - Psychology
Meridian Community College
Meridian, MS12-2022
Skills
- Efficient data input
- Secure funds transfer processing
- Accurate handling of deposits
- Data interpretation
- Market analysis proficiency
- Logistics coordination
- Sales trend analysis
- Customer satisfaction
- Proficient in customer call handling
- Professionalism and courtesy
- Strong work ethic
- Customer support in sales
- Responding to customer inquiries
- Responding to phone inquiries
- Workplace maintenance
- Customer service coordination
- Troubleshooting and support services
Timeline
Teller
Navy Federal Credit Union
08.2025 - Current
Teller
First Horizon Bank
06.2024 - 07.2025
Phlebotomist
Macon Primary
12.2023 - 09.2024
Insurance Agent
Progressive
08.2022 - 12.2023
Front Desk Receptionist
Hilton Garden Inn
05.2016 - 08.2022
Associate of Arts - Esthiology
Aveda Institute
Associate of Applied Science - Psychology
Meridian Community College
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