Jahsaia Bradley
Boynton Beach
Summary
Developed extensive interpersonal and problem-solving skills in high-volume customer service setting, looking to transition into new field. Demonstrated ability to manage multiple tasks efficiently and provide exceptional service. Seeking to apply transferable skills in dynamic, team-oriented environment.
Overview
10
10
years of professional experience
Work History
Call Center Agent
Petsmart
10.2022 - 03.2023
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Offered technical assistance for customers experiencing difficulties with online processes or software applications related to company products or services.
Barista
Starbucks
11.2020 - 04.2021
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Flex Fulfillment
Target
10.2019 - 12.2020
- Locate and retrieve products from the sales floor or stockroom for online orders.
- Ensure items are properly packed for shipping or pickup, paying attention to accuracy and efficiency.
- Organize orders for in-store pickup, curbside delivery, or shipping.
- Check items for damage and verify accuracy against the customer’s order.
- Occasionally assist with bringing orders out to guests in a curbside or pickup scenario.
- Work alongside other departments to ensure smooth fulfillment operations.
- Ability to meet deadlines for fulfilling orders quickly.
- Use handheld devices and apps for tracking and completing tasks.
Cashier
PetSmart
05.2019 - 08.2020
- Greet everyone with a smile!
- Operated a cash register for cash, check and credit card transactions with 100% accuracy
- Stocked and replenished merchandise from top stock
Front Desk Receptionist
LA Fitness
05.2018 - 05.2019
- Greeted everyone with a smile!
- Handled all incoming calls and answered the enquiries made
- Administered the payments made by the members
- Resolved all customer complaints
- Maintained a tidy reception area & cleanliness of all gym equipment
- Ensure front desk was well attended at all times
- Provided exceptional customer service to all visitors and clients
- Built relationships with members to assist in exceeding renewal goals
- Updated all members accounts when needed
- Referred interested guests to counselors for membership sign ups
- Encouraged everyone to have an amazing day as they exited
Sales Associate
Champs Sports
09.2013 - 07.2018
- Operated a cash register for cash, check and credit card transactions with 100% accuracy
- Stocked and replenished merchandise according to store merchandising layouts
- Priced merchandise, stocked shelves and took inventory of supplies
- Cleaned and organized the store, including the checkout desk and displays
- Informed customers to upcoming sales events and promotions
- Identified potential shoplifters and alerted management
- Welcomed customers into the store and helped them locate items
- Educated customers about the brand to incite excitement about the company's mission and values
- Answered customer telephone calls promptly and in an appropriate manner
- Determined customer needs by asking relevant questions and listening actively to the responses
- Held a sales record
- Strong people skills
- Ability to constantly meet sales goals
- Active listening skills
Stock Associate
Steven Madden, Ltd
11.2016 - 01.2017
- Running all shoes back into its rightful place
- Maintaining a clean and organized stockroom
- Packing and shipping online orders
- Assisting managers and other associates with whatever they need
PINK Sales Associate
Victoria's Secret
10.2016 - 01.2017
- Maintained a $250 SPAH per month
- Ensured all customers were comfortable and helped
- Stocked and replenished merchandise when needed
- Cleaned and organized the store, including the checkout desk and displays
- Informed customers to upcoming sales events and promotions
- Identified potential shoplifters and alerted management
- Welcomed customers into the store and helped them locate items
- Educated customers about the brand to incite excitement about the company's mission and values
- Determined customer needs by asking relevant questions and listening actively to the responses
Beauty Artist
Benefit Cosmetics
09.2015 - 03.2016
- Scheduled/checked in appointments for the Brow Bar
- Answered phone calls in a timely manner and assisted the client with all their needs
- Provided excellent customer service by matching the customer with the correct products and giving helpful tips
- Maintained a clean counter
- Informed customers to upcoming events and gift with purchase promotions
- Made sure all clients were comfortable and taken care of
- Strong people skills
- Ability to constantly meet sales goals
- Active listening skills
Receptionist
Germain Ford of Beavercreek
01.2015 - 12.2015
- Provide exceptional customer service
- Directing customer calls to the correct person
- Handling multiple lines in a timely manner
- Answering phones/Taking Messages
- Ensuring customers are satisfied
- Used basic microsoft software (word, excel, etc.)
- Stocking in cars
- Creating temporary tags for customers
- Fulfilling all duties given by my managers
- Ability resolve issues quickly
- Learned to excel in a fast paced environment
- Organized
- Very personable
- Highly dependable
Education
High School -
Taft High School
Woodland Hills, CA01.2013
Skills
- Customer Service
- Active listening
- Critical thinking
- Problem resolution
- Relationship building
- Computer proficiency
- Conflict resolution
- Payment processing
- Customer satisfaction measurement
- Professional telephone demeanor
- Product knowledge
- Administrative support
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Call Center Agent
Petsmart
10.2022 - 03.2023
Barista
Starbucks
11.2020 - 04.2021
Flex Fulfillment
Target
10.2019 - 12.2020
Cashier
PetSmart
05.2019 - 08.2020
Front Desk Receptionist
LA Fitness
05.2018 - 05.2019
Stock Associate
Steven Madden, Ltd
11.2016 - 01.2017
PINK Sales Associate
Victoria's Secret
10.2016 - 01.2017
Beauty Artist
Benefit Cosmetics
09.2015 - 03.2016
Receptionist
Germain Ford of Beavercreek
01.2015 - 12.2015
Sales Associate
Champs Sports
09.2013 - 07.2018
High School -
Taft High School
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