Summary
Overview
Work History
Education
Skills
Certification
Additional information
Timeline
Generic

Jahshylah Davis

Lithonia

Summary

Customer service consultant with a robust 7-year track record in sales and customer service, adept at leveraging advanced product knowledge and active listening to drive client satisfaction and loyalty. Skilled in Salesforce and Microsoft Excel, consistently delivering innovative, data-driven strategies that enhance customer experience and position companies as leaders in their field. Passionate about fostering collaborative environments and contributing to team success through effective communication and problem-solving.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Auto Unit Associate

Alacrity Solutions
01.2025 - Current
  • Serve as the liaison between the client and the auditing team. Within the auto auditing department the customer service representative will be the first notice of contact with document retrieval, claim building, and communications.
  • Provides thorough claim documentation for each auto claim.
  • Assists auto auditors, management, and administrative team with numerous tasks including data entry, claim pulls, incoming calls, outgoing calls, etc.

Consultant

Progressive Casualty Insurance
08.2023 - 02.2025
  • Guide clients through insurance options, enhancing decision-making and satisfaction.
  • Resolve complex customer issues, ensuring seamless service and increased loyalty.
  • Boost sales by promoting tailored insurance policies, driving measurable growth.
  • Maintain professional composure in high-pressure situations, fostering trust.
  • Expand product knowledge continuously, providing expert advice and support.
  • Foster strong relationships with clients and team members. Contribute to a positive work environment, promoting open communication and knowledge sharing.
  • Analyze customer feedback and service trends, providing valuable insights for process improvements. Develop data-driven strategies to enhance overall customer experience.
  • Anticipate future customer needs and industry trends. Propose forward-thinking solutions to position the company as a leader in customer service innovation.
  • Resolve complex customer issues efficiently, ensuring seamless service delivery and fostering increased client loyalty and trust in high-pressure situations.
  • Deliver expert insurance guidance, resolving complex issues and driving measurable growth through tailored policy promotion, while maintaining composure in high-pressure scenarios.
  • Remote

Outbound Call Center Agent

Beacon Hill Staffing Group LLC.
03.2022 - 05.2023
  • Conducted research to tailor outreach, enhancing client engagement and conversion rates.
  • Initiated and maintained professional client relationships, fostering trust and reliability.
  • Managed Salesforce for accurate tracking of client interactions and data integrity.
  • Resolved customer issues efficiently, escalating when necessary for optimal service.
  • Executed 30-50 daily cold calls, contributing to substantial client base expansion.
  • Consistently exceeded daily cold call targets, driving significant growth in client acquisition and contributing to the company's revenue objectives.
  • Fostered strong relationships with team members and clients, facilitating seamless communication and promoting a positive work environment.
  • Maintained accurate and up-to-date Salesforce records, ensuring data integrity and providing valuable insights for strategic decision-making.
  • Remote

Air Package Handler

United Parcel Service, UPS
01.2018 - 01.2023
  • Efficiently removed jams to ensure smooth package flow, enhancing operational efficiency.
  • Accurately assembled and loaded packages, ensuring timely and correct dispatch.
  • Trained new employees in safety and procedures, improving team productivity.
  • Identified hazards promptly, contributing to a safer work environment.
  • Operated forklifts to transport goods, supporting seamless logistics operations.
  • Meticulously sorted and routed packages, ensuring accurate delivery. Maintained precise inventory records, contributing to improved tracking systems.

Cashier

Transportation Services Of St. John
07.2017 - 12.2018
  • Processed ferry ticket sales, ensuring precise cash handling for enhanced customer satisfaction.
  • Adapted to changing schedules, maintaining seamless service and operational efficiency.
  • Addressed customer inquiries promptly, improving overall service experience.
  • Optimized cash handling procedures, ensuring accuracy in ferry ticket transactions and enhancing overall customer satisfaction.
  • Coordinated with ferry operators to align ticket sales with departure schedules, optimizing passenger boarding efficiency.

Education

High School Diploma -

CHARLOTTE AMALIE HIGHSCHOOL
Saint Thomas, VI
06.2017

Skills

  • Customer Service
  • Sales
  • Communication
  • Problem-Solving
  • Time Management
  • Active Listening
  • Product Knowledge
  • Account Management
  • Conflict Resolution
  • Microsoft Excel
  • Salesforce
  • Positive attitude
  • Attention to detail
  • Claims processing
  • Data entry

Certification

  • CPR - Virgin Islands Red Cross
  • Medical Assistant Certificate

Additional information

  • Groups & Organization
  • Venture Scout, Boy Scouts of America
  • Audio Equipment Assistant, St. Andrews Church
  • Member, Anglican Youth Organization
  • Y-Teen Member, Young Women's Christian Association

Timeline

Auto Unit Associate

Alacrity Solutions
01.2025 - Current

Consultant

Progressive Casualty Insurance
08.2023 - 02.2025

Outbound Call Center Agent

Beacon Hill Staffing Group LLC.
03.2022 - 05.2023

Air Package Handler

United Parcel Service, UPS
01.2018 - 01.2023

Cashier

Transportation Services Of St. John
07.2017 - 12.2018

High School Diploma -

CHARLOTTE AMALIE HIGHSCHOOL

Similar Profiles

CREATE PROFILE