JAHTU KANNEH
Las Vegas,NV
Summary
I’m a recent Hospitality Management graduate with over ten years of experience across hotel operations, night audit, marketing and e-commerce support, billing and compliance, workforce planning, and sales supervision. My background is rooted in hands-on operations, including tracking bookings, monitoring occupancy, supporting promotions, ensuring billing accuracy, and coordinating with teams to keep day-to-day operations running smoothly. I bring a strong work ethic, a practical approach to problem-solving, and experience supporting sales operations while improving team performance. I’m comfortable working with data, systems, and people, and I learn new platforms quickly.
Overview
12
12
years of professional experience
Work History
Revenue & Sales Operations Supervisor
Simply Cooling, Heating & Plumbing
01.2024 - Current
- Supervised a team handling outbound calls for service appointments, installations, and maintenance plans.
- Kept track of booked jobs, cancellations, and future appointments to understand upcoming workload.
- Helped my team achieve between 80 and 100 outbound calls or 8+ bookings each day.
- Worked closely with dispatch to help balance technician schedules with booked demand.
- Reviewed bookings for accuracy to reduce scheduling issues and lost jobs.
- Looked at daily and weekly numbers to spot trends and flag issues to management.
- Used ServiceTitan and internal systems to monitor performance and workflow.
- Streamlined sales processes to enhance operational efficiency and support team performance.
- Analyzed sales data to identify trends, driving strategic decisions for improved revenue generation.
- Coordinated cross-departmental communication to align sales goals with marketing initiatives effectively.
- Trained and mentored team members, fostering a collaborative environment focused on continuous improvement.
Billing, Compliance & Workforce Operations Specialist
Employer Solutions / EIG Services (Workers’ Compensation Insurance)
01.2022 - 01.2024
- Processed a high daily volume of payments, cancellations, reinstatements, and rescissions for workers’ compensation policies while maintaining accuracy and compliance.
- Regularly checked state and city moratoriums across multiple jurisdictions to ensure policies were handled correctly during hardship and protected periods.
- Reviewed account details and eligibility prior to policy action to prevent errors and reduce compliance risk.
- Looked at account and balance reports to identify items that required follow-up or additional review.
- Helped support scheduling and workload planning based on daily calls and processing volume.
- Maintained accurate records and followed internal procedures, regulatory guidelines, and audit standards.
- Analyzed operational data to identify trends, driving strategic improvements in service delivery.
Marketing & E-Commerce Operations Supervisor
Jardin Premium Cannabis
01.2020 - 01.2022
- Supervised virtual support staff handling online orders, promotions, and customer questions.
- Helped plan daily and weekly promotions based on holidays, events, and store traffic.
- Worked with leadership to decide which products to highlight during busy periods.
- Monitored online sales activity and customer feedback to adjust promotions.
- Supported efforts to bring customers in-store through digital ordering and marketing.
Front Desk Supervisor / Night Auditor
Candlewood Suites (IHG Hotels & Resorts)
01.2017 - 01.2020
- Handled front desk and overnight operations at an extended-stay hotel in a busy market.
- Completed nightly audits and balanced room charges, payments, and reports.
- Paid attention to booking activity during conventions, events, and peak travel times.
- Worked with housekeeping and operations to prepare for expected occupancy.
- Helped address guest issues and operational concerns during overnight shifts.
- Supervised front desk operations, ensuring efficient guest check-in and check-out processes.
- Implemented standard operating procedures to improve guest satisfaction scores and streamline workflows.
- Managed scheduling and staffing to optimize coverage during peak times, enhancing overall guest experience.
- Analyzed customer feedback trends, proposing actionable improvements to elevate service standards.
- Managed group reservations effectively, providing smooth check-in experiences for large parties or corporate events.
Front Desk Supervisor / Night Auditor
Candlewood Suites (IHG Hotels & Resorts)
01.2014 - 01.2017
- Supported daily front desk and night audit operations at a business-travel-focused hotel.
- Completed nightly financial reports and ensured room revenue was recorded correctly.
- Watched weekday versus weekend booking patterns and extended-stay trends.
- Used hotel systems and Excel to review daily activity and flag issues.
- Applied cancellation and no-show policies consistently.
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Assisted in increasing room occupancy rates by proactively upselling available rooms and services to potential guests.
- Maintained accurate financial records by balancing cash drawers daily and conducting regular audits of transactions at the front desk area.
Education
Associate of Applied Science - Hospitality Management
College of Southern Nevada
Las Vegas, NV12.2025
Skills
- OPERA PMS, SynXis, HotSOS, ServiceTitan, Okta, Microsoft Excel
- Sales training & Pricing strategy
- Competitive analysis & Revenue development
- Teamwork & collaboration
- Multitasking & prioritizing
- Problem-solving & Attention to detail
- Time management & Reliability
- Critical thinking & Effective communication
- Adaptability & flexibility
Timeline
Revenue & Sales Operations Supervisor
Simply Cooling, Heating & Plumbing
01.2024 - Current
Billing, Compliance & Workforce Operations Specialist
Employer Solutions / EIG Services (Workers’ Compensation Insurance)
01.2022 - 01.2024
Marketing & E-Commerce Operations Supervisor
Jardin Premium Cannabis
01.2020 - 01.2022
Front Desk Supervisor / Night Auditor
Candlewood Suites (IHG Hotels & Resorts)
01.2017 - 01.2020
Front Desk Supervisor / Night Auditor
Candlewood Suites (IHG Hotels & Resorts)
01.2014 - 01.2017
Associate of Applied Science - Hospitality Management
College of Southern Nevada
CORE COMPETENCIES
- Hotel Front Desk & Night Audit Operations
- Booking Pace, Occupancy & Daily Performance Tracking
- Revenue Awareness & Pricing Support
- Workforce Scheduling & Operational Planning
- Billing Accuracy, Policy Handling & Compliance
- Sales, Marketing & E-Commerce Support
- Cross-Team Coordination & Supervisory Support
- Excel Reporting & System-Based Tracking