Jahwan Wishardt
Terrell,TX
Summary
Dynamic IT Support Specialist with a proven track record at A-max Auto Insurance, enhancing system efficiency and user satisfaction. Expert in software diagnosis and desktop support, coupled with exceptional verbal and written communication skills. Demonstrated ability to streamline processes, significantly reducing support ticket resolution times.
Overview
11
11
years of professional experience
Work History
IT Support Specialist
A-max Auto Insurance
06.2022 - Current
- Managed high levels of call flow and responded to technical support needs.
- Used ticketing systems to manage and process support actions and requests.
- Monitored system performance to identify potential issues.
- Installed, configured and maintained computer systems and network connections.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed and configured operating systems and applications.
- Generated reports to track performance and analyze trends.
- Helped streamline repair processes and update procedures for support action consistency.
- Researched and identified solutions to technical problems.
- Configured and tested new software and hardware.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Developed and implemented preventive maintenance procedures.
- Tested new software and hardware prior to deployment.
- Configured hardware, devices, and software to set up work stations for employees.
- Created user accounts and assigned permissions.
Psychiatric Nursing Assistant
Terrell State Hospital
12.2015 - 06.2022
- Performed intake triage, vitals and assisted patients with mental health screenings.
- Assisted staff members during emergency situations while maintaining professionalism and observational skills.
- Worked with patients to provide emotional support and closely monitor potentially dangerous changes to behavior.
- Supervised safety, behavior and patient actions during scheduled and emergency trips off campus.
- Quickly identified problematic changes in patient behavior and progress by closely monitoring patients and keeping detailed records.
- Maintained patient rooms by making beds, sweeping units and wiping down surfaces.
- Worked well in a team setting, providing support and guidance.
- Developed and maintained courteous and effective working relationships.
- Enhanced patient stays by creating and maintaining visual calendar of social, recreational and education activities.
- Collaborated with facility psychiatrists to determine effectiveness of treatment and developed new treatment plans.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Sales Associate
Old Navy
11.2013 - 12.2015
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Managed returns, exchanges and refunds in accordance with store policy.
- Built relationships with customers to encourage repeat business.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Performed cash, card, and check transactions to complete customer purchases.
Education
High School Diploma -
Terrell High School
Terrell, TX06-2013
Skills
- Call recordkeeping
- User credential management
- Software diagnosis
- Desktop support
- Videoconferencing
- Hardware diagnostics
- Network diagnostics
- Account management
- Remote support
- Verbal and written communication
- Windows 10
- Technical troubleshooting
Languages
Spanish
Elementary
Timeline
IT Support Specialist
A-max Auto Insurance
06.2022 - Current
Psychiatric Nursing Assistant
Terrell State Hospital
12.2015 - 06.2022
Sales Associate
Old Navy
11.2013 - 12.2015
High School Diploma -
Terrell High School
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