Jahyere D. Bryant
Atlanta,GA
Summary
Adept at system troubleshooting and software deployment, I leveraged my attention to detail and collaborative spirit at BSI Inc. to enhance system efficiency and user satisfaction. My expertise spans from hardware upgrades to network administration, significantly contributing to project successes and operational improvements.
Overview
8
8
years of professional experience
Work History
Windows Administrator II
BSI Inc.
08.2023 - Current
- Capture, comprehend, resolve, and document user requests utilizing the Salesforce request management system.
- Provide support and training on corporate hardware, such as desktops, laptops, netbooks, tablets, and cell phones.
- Provide first-level troubleshooting for multiple operating systems, including Microsoft Windows, Apple iOS, and Google Android.
- Configure and troubleshoot desktop file systems, network share permissions, as well as network connectivity, such as TCP/IP, DNS, Wi-Fi, RDP, and Cisco VPN.
- Troubleshoot network printing issues.
- Deploy and troubleshoot cloud service applications, such as Teams and Office 365, as well as limited on-premise applications.
- Install and troubleshoot development applications, such as Microsoft SQL Server and Microsoft Visual Studio.
- Create ODBC connections for both Microsoft SQL Server and Oracle databases.
- Troubleshoot McAfee VirusScan, Data Loss Prevention, and Drive Encryption.
- Troubleshoot data backup technologies such as Retrospect, Veeam, and Acronis.
- Perform system maintenance, such as a RAM upgrade and disk file system cleanup.
- Assist with new user hardware deployment, system configuration, and user relocations.
- Perform company-wide hardware upgrades, and local database and user profile migrations.
- Work to deliver special projects, such as software licensing audits, yearly asset inventory, and end-of-life recycling.
Desktop Support Specialist
Mingledorffs
Peachtree Corners, GA
03.2023 - 08.2023
- Tracked hardware assets, ordering equipment to maintain an accessible inventory.
- Prioritized and fielded IT ticket requests, providing technical support, troubleshooting, and issue resolution to maintain system performance levels.
- Applied internal policies and procedures to new desktop system onboarding processes, installing required software and peripherals per guidelines.
- Document all solutions, building a knowledge base to help facilitate cross-functional coordination and communication regarding solutions to common issues.
- Respond to end-user support requests received via phone, email, or ticketing system.
- Record all incoming support requests in real time, verifying user contact information.
- Diagnose and resolve technical hardware and software issues.
- Responded to end-user support using the KACE ticketing system.
- Completed contract.
Desktop Support Analyst
SA Recycling
Atlanta, GA
06.2021 - 03.2023
- Desktop refresh (Windows) - Command Prompt, PowerShell, Active Directory, Imaging.
- Diagnosed and serviced desktops, laptops, software applications, and equipment such as printers, fax machines, iPads, cameras, and scales.
- Entered information in the KACE ticketing system to maintain updated details related to customer ticket orders, reservations, and payment methods.
- Provided remote provisioning through DAMEWARE to maintain secure, consistent connectivity for remote workers.
- Managed, troubleshot, backed up, and restored data, operating systems, files, documents, and drivers to provide comprehensive systems management and support.
- Offered technical assistance to clients to facilitate seamless installations and updates.
- Intune Administrator
PC Refresh Technician
Piedmont Hospital Atlanta
Atlanta, GA
08.2019 - 01.2020
- IT Equipment repair, imaging (windows 7/10) and configuration, and on-site installation
- Multiple piedmont hospitals in the Greater Atlanta Area
- Troubleshoot computer hardware and software
Technical Solutions Representative
Carestream Dental
Atlanta, GA
05.2019 - 08.2019
- Is responsible for answering technical support questions and providing clients with technical guidance on the use of computer technology in dental practices
- The Technical Support Representative also applies a general working knowledge of computer software, hardware and troubleshooting skills to resolve a substantial number of client problems independently
- Support for the orthotrack /imaging/SQL (2014) installs team
- Working knowledge of SQL, Citrix, Windows, networking, and Windows 7/10/XP support
- Remote support to local offices to help upgrade software using Bomgar
- Used PureCloud ticketing system to manage work orders
Technical support
Insight Global
02.2018 - 11.2018
- To internal and external customers by phone, online chat, or email
- This position is responsible for addressing complex inquiries by researching technical publications and product guides
- Handle phone, e-mail, and chat support for moderate to complex system or content issues; identify, resolve, and escalate issues when necessary; record these interactions in our customer relationship database
- Set expectations for expectation on resolution based on customer's level of support
- Perform technical analysis and problem isolation, and reproduce problems to gain detailed understanding of behavior
- Sales force ticketing system
- Windows 7/10/XP Support
- Imagery, Traveled the US in order to update mapping application for a Fortune 1000 company
- Connected/disconnected/repair system cameras, lidars, DMI (Distance Measurement Instrument)
- Field operator 8-10 hours a day (contractor)
Imagery Collection Driver
Adecco
02.2017 - 12.2017
- I traveled up and down the East Coast in order to help with the ETA and navigation for all Uber drivers.
- Learned the mapping system and system setup for data collection.
- Operated a mapping vehicle for 8 to 10 hours a day on a 5-month contract.
- Strong communication and consistency.
Cabler
Google
Union City, GA
06.2016 - 02.2017
- Determined closet and equipment layouts and installed closet hardware including backboards, connecting blocks, racks, and balance video equipment
- Prepared Racks using setup blueprint for testing
- Set up modems and other hardware with necessary cables
- Handled multiple simultaneous deployment projects against strict deadlines
Education
Associate of Science - Computer Science
Middlesex County College
Edison, NJ06.2012
Some College (No Degree) - Computer Science
Wesley College
Dover, DESkills
- Attention to Detail
- Collaborative Team Player
- Multitasking and Prioritization
- System Troubleshooting
- Computer Security
- Issue Research
- Troubleshooting and Diagnosing
- Hardware Upgrades
- Remote Desktop Services and Support
- Software deployment
- Backup and recovery
- Network administration
- Hardware troubleshooting
- Software installation
References
Available upon request.
Timeline
Windows Administrator II
BSI Inc.
08.2023 - Current
Desktop Support Specialist
Mingledorffs
03.2023 - 08.2023
Desktop Support Analyst
SA Recycling
06.2021 - 03.2023
PC Refresh Technician
Piedmont Hospital Atlanta
08.2019 - 01.2020
Technical Solutions Representative
Carestream Dental
05.2019 - 08.2019
Technical support
Insight Global
02.2018 - 11.2018
Imagery Collection Driver
Adecco
02.2017 - 12.2017
Cabler
Google
06.2016 - 02.2017
Associate of Science - Computer Science
Middlesex County College
Some College (No Degree) - Computer Science
Wesley College