Jahzay Fuqua
Houston ,TX
Summary
Dynamic and detail-oriented professional with experience at Amazon, skilled in warehouse equipment operation and inventory management. Proven track record in enhancing order fulfillment efficiency and delivering exceptional customer service. Adept at training new staff and maintaining safety protocols, fostering a collaborative team environment to achieve operational excellence.
Overview
3
3
years of professional experience
Work History
Warehouse Worker
Amazon
Humble, TX
10.2025 - Current
- Operated warehouse equipment to facilitate efficient material handling
- Followed safety protocols to maintain a secure work environment
- Assisted in inventory management by organizing and labeling stock
- Coordinated with team members to ensure timely order fulfillment
- Loaded and unloaded shipments, ensuring accuracy in delivery
- Maintained cleanliness and organization of warehouse space
Cashier
Popeyes
Humble, TX
07.2024 - 06.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances throughout shifts.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted in inventory management by restocking items as needed.
- Collaborated with team members to ensure smooth operations during peak hours.
- Adhered to food safety regulations while handling products and maintaining cleanliness.
- Trained new cashiers on operational procedures and point-of-sale system usage.
- Implemented improved checkout processes to enhance customer experience and reduce wait times.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
Order Picker
Home Depot
Woodland Tx
01.2023 - 06.2024
- Operated forklifts and pallet jacks to efficiently retrieve merchandise in warehouse environment.
- Accurately picked and packed orders, ensuring timely delivery to customers.
- Maintained inventory accuracy by conducting regular cycle counts and reporting discrepancies.
- Collaborated with team members to streamline order fulfillment processes, enhancing overall efficiency.
- Trained new employees on safety protocols and operational procedures for order picking.
- Utilized warehouse management systems to track inventory levels and manage stock locations effectively.
- Implemented best practices for organization and cleanliness in picking areas, improving workflow efficiency.
- Assisted in developing training materials that improved onboarding processes for new hires in the department.
- Collaborated with team members to ensure timely completion of orders during peak demand periods.
- Excellent communication skills, both verbal and written.
- Reduced order processing time with the use of RF scanning equipment and inventory management software.
- Improved order accuracy by meticulously picking items according to pick list and packing slip requirements.
- Optimized order fulfillment processes by regularly communicating with supervisors on any process improvements or issues encountered during daily tasks.
- Performed proper lifting and handling techniques to maintain safe working environment.
- Contributed to overall warehouse efficiency by assisting in other areas such as receiving, stocking, or shipping when required.
- Exceeded company expectations for order fulfillment speed and accuracy, consistently meeting or surpassing performance metrics.
- Enhanced customer satisfaction levels by consistently maintaining high standards of accuracy in fulfilling orders.
- Built pallets and positioned orders on loading dock to safely pile and ship goods.
- Utilized forklifts and pallet jacks to transport orders and prepare for shipment delivery.
Education
No Degree - Plumbing
Lone Star College
Houston, TXSkills
Clear communication
- Material handling
- Safety compliance
- Inventory management
- Order fulfillment
- Shipping and receiving
- Forklift operation
Inventory management
Safety protocol adherence
Material handling
Order fulfillment coordination
Shipment accuracy verification
Cleanliness maintenance
Customer transaction processing
Cash drawer balancing
Customer service excellence
Point-of-sale system usage
Team collaboration
Food safety compliance
Training of new staff
Checkout process improvement
Merchandise restocking
Complaint resolution
Secure payment handling
Store policy knowledge
Relationship building with customers
Packaging and labeling
Picking and packing
Self-motivated and disciplined
Cleaning and organizing
Heavy lifting
Loading and unloading
Warehouse safety
Order picking
Clear communication
Timeline
Warehouse Worker
Amazon
10.2025 - Current
Cashier
Popeyes
07.2024 - 06.2025
Order Picker
Home Depot
01.2023 - 06.2024
No Degree - Plumbing
Lone Star College