Hi, I’m
JAI-ANA SCOTT
New York,NY
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Type 60 words a minute. Experienced in Google Drive. Great communication skills. Persuasive. Skilled in Microsoft Word. Non-Violent Intervention. Ethical Standards of Conduct.
Overview
11
years of professional experience
Work History
Akima Global Services
Detention Officer
06.2024 - Current
Job overview
- Responded swiftly to emergency situations with appropriate use of force when necessary to protect both inmates'' well-being and facility security.
- Responded promptly to emergency situations and provided medical aid.
- Processed inmates by taking photographs and fingerprints.
- Improved facility safety by performing thorough inspections of cells, common areas, and property for contraband or damage.
- Managed daily operations, including supervising inmate work details, meal distribution, and recreational activities.
- Wrote daily reports and maintained logs of inmate activities and behaviors.
- Documented findings and prepared detailed reports.
- Conducted thorough face-to-face interviews with employers, families, neighbors, friends, and suspects, and documented investigative findings.
WellNow Urgent Care
Patient Care Technician
10.2021 - 04.2024
Job overview
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements
- Responded to bell or light signal calls to assist patients with needs
- Performed variety of delegated basic patient care services to support nursing functions and activities of daily living.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
NYS Dept. Of Corrections
Correctional Officer
04.2022 - 05.2023
Job overview
- Inspected cells and conducted random searches of common areas
- Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict
- Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates
- Detected potential threats and quickly defused conflicts.
- Documented findings and prepared detailed reports.
- Conducted thorough face-to-face interviews with employers, families, neighbors, friends, and suspects, and documented investigative findings.
- Collected information pertaining to criminal proceedings and performed investigations to resolve cases.
Mercy Hospital
Nursing Assistant
10.2018 - 10.2021
Job overview
- Demonstrated respect and regard for dignity of patients, families and fellow employees to promote professional, responsible and courteous environment.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Safeguarded sensitive information by adhering to strict confidentiality protocols regarding client records and personnel files.
- Answered phone promptly and directed incoming calls to correct offices.
Dicks Sporting Goods Distribution Center
Cashier
07.2018 - 10.2018
Job overview
- Operated cash register or POS system to receive payment by cash, check and credit card
- Handles cash register and cashed out purchases for customers
- Organized clothing and shoes throughout the store.
GHR Travel Nursing
Lead Recruiter
03.2018 - 09.2018
Job overview
- Expanded company presence at job fairs, maximizing exposure to potential candidates and increasing applicant volume.
- Implemented data-driven strategies to optimize recruitment efforts and improve candidate quality.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Delta Global Services
Customer Service Agent
12.2017 - 08.2018
Job overview
- Greeted and assist customers
- Use computer systems to handle customer ticket transactions
- Answered phone calls for customer inquiries.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
Beacon Center
Administrative Assistant
08.2017 - 10.2017
Job overview
- Used Microsoft Word to organize company information
- Provided secretarial and office management support while building cooperative working relationships.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
Peregrines Landing
Dietary Aide
03.2017 - 08.2017
Job overview
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Followed all food safety regulations while preparing meals for patients.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
Greenfield Health and Rehab
Dietary Aide
06.2016 - 03.2017
Job overview
- Prepared and served food
- Cleaned work space
- Cleaned and sanitized kitchen, dining and utility areas to promote healthy environment.
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
- Followed all food safety regulations while preparing meals for patients.
Jim's Steak
Cashier
10.2015 - 03.2016
Job overview
- Greeted and assisted customers
- Food preparation
- Handled customers cash transactions when purchasing food.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
TJ Maxx
Cashier
10.2015 - 11.2015
Job overview
- Handled customers transactions for purchases
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Assisted customers with returns, refunds and resolving transaction issues.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Tim Hortons Café
Cashier
10.2014 - 01.2015
Job overview
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Wegmans
Cashier
07.2013 - 03.2014
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Addressed customer needs and made product recommendations to increase sales.
Education
DeVry University
Associate of Science in Engineering Technology
University Overview
- 4.0 GPA
Erie Community College
General Studies
Trocaire College
General in Nursing
Health Sciences Charter School
Regents Diploma
06.2017
Skills
- Data Collection
- Information Protection
- Hospice and palliative care
- Corrective Action Planning
- CPR Certification
- Time Management
- Attention to Detail
Timeline
Detention Officer
Akima Global Services
06.2024 - Current
Correctional Officer
NYS Dept. Of Corrections
04.2022 - 05.2023
Patient Care Technician
WellNow Urgent Care
10.2021 - 04.2024
Nursing Assistant
Mercy Hospital
10.2018 - 10.2021
Cashier
Dicks Sporting Goods Distribution Center
07.2018 - 10.2018
Lead Recruiter
GHR Travel Nursing
03.2018 - 09.2018
Customer Service Agent
Delta Global Services
12.2017 - 08.2018
Administrative Assistant
Beacon Center
08.2017 - 10.2017
Dietary Aide
Peregrines Landing
03.2017 - 08.2017
Dietary Aide
Greenfield Health and Rehab
06.2016 - 03.2017
Cashier
Jim's Steak
10.2015 - 03.2016
Cashier
TJ Maxx
10.2015 - 11.2015
Cashier
Tim Hortons Café
10.2014 - 01.2015
Cashier
Wegmans
07.2013 - 03.2014
DeVry University
Associate of Science in Engineering Technology
Erie Community College
General Studies
Trocaire College
General in Nursing
Health Sciences Charter School
Regents Diploma