Jai Burnett
Lexington Park,MD
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level admin position. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Ashley And Regency Homestore
09.2022 - 03.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Trained staff on operating procedures and company services.
- Cross-trained and provided backup support for organizational leadership.
- Handled cash, card, check, and financing options.
Senior Customer Service Representative
Robert Half International Inc.
07.2022 - 02.2023
- Worked for Pie Insurance through Robert Half
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Processed, scheduled and executed customer orders for new and established customers.
- Utilized active listening skills to understand customer needs and provide tailored solutions.
- Greeted customers and listened closely to problems described to determine solutions.
- Proactively addressed customer concerns in order to prevent escalations and complaints.
- Scheduled and maintained meetings with clients and sales team members.
Sales Associate
American Eagle Outtfitters & Aerie
08.2021 - 09.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained store cleanliness.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Informed customers of promotions to increase sales productivity and volume.
- Managed returns, exchanges and refunds in accordance with store policy.
- Organized and managed stockroom.
Education
High School Diploma -
North Point High School
Waldorf, MD05.2021
Skills
- Product Organization
- Recordkeeping Strengths
- Minute Taking
- Managing Multiple Tasks
- Refund Processing
- Document Control
- Credit Card Payment Processing
- Professional Telephone Demeanor
- Stocking and Replenishing
- Conflict Mediation
- Store Maintenance
- Retail Sales Customer Service
- Policy and Procedure Adherence
- Active Listening
- Microsoft PowerPoint
- Microsoft Excel
- Microsoft Word
- Synchrony, Snap, Great American, Koalfi Financing
- Slack
- Salesforce and Salesloft
- ADP
- Google Apps
- Reading Comprehension
- Stock Management
- Account Management
- Customer Service
- Spreadsheets
- Stockroom Procedures
- Prioritization
- Documentation
- Problem-Solving Ability
- Customer Relationship Management
Timeline
Customer Service Representative
Ashley And Regency Homestore
09.2022 - 03.2024
Senior Customer Service Representative
Robert Half International Inc.
07.2022 - 02.2023
Sales Associate
American Eagle Outtfitters & Aerie
08.2021 - 09.2022
High School Diploma -
North Point High School
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