Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Jai Burnett

Lexington Park,MD

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level admin position. Ready to help team achieve company goals.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Ashley And Regency Homestore
09.2022 - 03.2024
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Trained staff on operating procedures and company services.
  • Cross-trained and provided backup support for organizational leadership.
  • Handled cash, card, check, and financing options.

Senior Customer Service Representative

Robert Half International Inc.
07.2022 - 02.2023
  • Worked for Pie Insurance through Robert Half
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Processed, scheduled and executed customer orders for new and established customers.
  • Utilized active listening skills to understand customer needs and provide tailored solutions.
  • Greeted customers and listened closely to problems described to determine solutions.
  • Proactively addressed customer concerns in order to prevent escalations and complaints.
  • Scheduled and maintained meetings with clients and sales team members.

Sales Associate

American Eagle Outtfitters & Aerie
08.2021 - 09.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained store cleanliness.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Informed customers of promotions to increase sales productivity and volume.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Organized and managed stockroom.

Education

High School Diploma -

North Point High School
Waldorf, MD
05.2021

Skills

  • Product Organization
  • Recordkeeping Strengths
  • Minute Taking
  • Managing Multiple Tasks
  • Refund Processing
  • Document Control
  • Credit Card Payment Processing
  • Professional Telephone Demeanor
  • Stocking and Replenishing
  • Conflict Mediation
  • Store Maintenance
  • Retail Sales Customer Service
  • Policy and Procedure Adherence
  • Active Listening
  • Microsoft PowerPoint
  • Microsoft Excel
  • Microsoft Word
  • Synchrony, Snap, Great American, Koalfi Financing
  • Slack
  • Salesforce and Salesloft
  • ADP
  • Google Apps
  • Reading Comprehension
  • Stock Management
  • Account Management
  • Customer Service
  • Spreadsheets
  • Stockroom Procedures
  • Prioritization
  • Documentation
  • Problem-Solving Ability
  • Customer Relationship Management

Timeline

Customer Service Representative

Ashley And Regency Homestore
09.2022 - 03.2024

Senior Customer Service Representative

Robert Half International Inc.
07.2022 - 02.2023

Sales Associate

American Eagle Outtfitters & Aerie
08.2021 - 09.2022

High School Diploma -

North Point High School

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Jai Burnett