Jamie Butler
Courier
Virginia Beach,VA
Summary
Detail oriented professional with over 20 years of customer service and administrative experience. A self-starter who is driven to contribute to the overall success of an organization at all levels. Seeking an opportunity in a challenging environment where I can utilize my knowledge, skills, and abilities while providing room for growth.
Knowledgeable courier with solid background in administrative duties and record maintenance. Proven track record of efficiently managing office tasks and supporting daily operations. Demonstrated ability in data entry and document management, ensuring smooth workflow and accuracy.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Clerk
The City of Virginia Beach Waste Management
07.2024 - Current
- Generate trailer contract using Microsoft Office
- Assist residents with trash collection inquiries
- Familiar with Cisco phone system
- Organize and maintain physical and electronic records, ensuring proper storage and labeling
- Implement and enforce record retention and disposal policies in compliance with legal requirements
- Enter and update data in databases, records management systems, or excel spreadsheets
- Generate reports and summaries as needed
- Maintain open communication to facilitate record management
- Scan paper documents to create digital copies for electronic record-keeping
- Analyzing problems, gathering pertinent data and recognizing solutions
- Recognize solutions, plan and organize work and convey information
- Planning and organizing work to ensure timely completion
- Communicating clearly, both orally and in writing and providing excellent customer service
- Proficient in Microsoft office Suite
- Accurate and proficient use of a 10-key
- Maintained filing system and organized customer documents for easy retrieval of information.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
Security Officer
Allied Universal
05.2017 - Current
- Monitored surveillance equipment and performed perimeter checks: reported suspicious activity to senior managers and police if needed
- Verified credentials of visitors and escorted visitors to restricted access areas
- Responded to fire and emergency alarms and followed up with local first responders to clear false alarms
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
Billing Specialist & Senior Pharmacy Technician
OptumRx
10.2016 - 07.2023
- Oversaw the billing process for customers
- Analyzing problems, gathering pertinent data and recognizing solutions
- Recognize solutions, plan and organize work and convey information
- Processed payments on behalf of the customer using automation software, maintaining organized financial records to aide reporting
- Processed customer's prior authorizations to ensure data accuracy and minimize delays in activating or refilling of prescriptions
- Assessed benefit criteria and enforced policies and procedures regarding pharmaceuticals and insurance
- Counseled qualified members on medication details and clinical information; provided information on prescribed medications related to side effects, potential interactions, and additional information
- Educated 3+ pharmacy staff on compliance standards and risks; monitored quality control and appeals cases
- Knowledge of administrative support functions
- Proficient in Microsoft office Suite
- Experience utilizing an electronic health record
Cashier
Loves Gas Station
09.2021 - 05.2023
- Open and close cash register and account for all money by balancing and verifying the count for accuracy
- Trained 5+ cashiers, managing their cash limits and always guaranteeing quality customer service
- Received payment by cash, check, credit cards and automatic debit cards
- Prepare change orders and issue daily change funds to the cash register operators
- Receive and verify sales receipts and monies collected from sales store checkers, sort money by denomination, verifies amount, and annotate cashiers' cash receipts
- Total cash in each drawer and compare with cash register tape reading to determine overage or shortages
- Maintain records of overage and shortages, prepare deposit slips, and prepare cash drawers daily
- Process manufacturer coupons
- Open and close the cash drawer and account for all money by balancing and verifying the count for accuracy
- Place clearly identified stock in appropriate temporary or permanent storage locations
- Clean up broken and spilled items, clean any items prior to stocking, clean shelves/display areas on a regular basis
Reservationist
Bartel Hotels
08.2016 - 07.2017
- Confirmed and scheduled 2K+ guest reservations and made changes to reservations
- Assisted guests with altering or scheduling additional special requests
- Provided individualized recommendations for special events, reservations, or excursions based on the guests need and budget
Member Care Representative
Intelicare Direct
09.2015 - 07.2016
- Managed 50+ inbound calls daily and provided resolution to customer issues
- Documented call notes with customers and submitted notes to record to maintain awareness of call history and to build rapport during follow-up calls
- Developed process improvement strategies to enhance customer experience through detailed note taking, increased efficiency in updating of records, and distribution of tasks
Delivery Driver
Progistics Distribution
04.2015 - 08.2015
- Loaded and delivered packages to 100+ customers; verified route before leaving distribution center and determined primary route to ensure most efficient delivery schedule
- Maintained working condition of delivery vehicles and submitted work orders to maintenance team
- Verified address before delivery to ensure 0 missed or improperly delivered packages
Education
Pharmacy Technician Certificate -
Valley Career College
El Cajon, CA09.2002
General Education Diploma - General Studies
Lincoln High School
San Diego, CA06.1993
Skills
- Customer Service
- Independent and Team Player
- Organized and Motivated
- Technical Problem-Solving
- Quality Control & Performance Improvement
- Cash Handling Specialist
- Telehealth Equipment Expertise
- Team Leadership & Coordination
- Strategic Planning & Development
- Knowledge Transfer
- Software: Microsoft Office, Teams, Access, Word, Excel, PowerPoint, OneNote, Outlook, SharePoint
- Operating Systems: Mac & Microsoft Windows
- Telephone etiquette
- Customer satisfaction
- Cash handling
- Cash management
- Administrative support
- Filing systems
- Database entry
- Administrative tasks
- Prioritization
- Relationship building
- File maintenance
- Document management
- Database management
- Research
- Basic accounting
- Schedule and calendar management
- File and database management
- Point of sale operation
- Calendar management
- Scanning and copying
- Driver communications
- Handling payments
- Multitasking
- Attention to detail
- Customer communication
- Problem-solving
- Flexible and adaptable
- Organizational skills
- Microsoft office
- Teamwork and collaboration
- Data entry
- Professional and mature
Education Certifications
- Pharmacy Technician Certificate, Valley Career College
- General Education Diploma, Lincoln High School
Attributes
- Customer Service: Strong communication skills. Proficient in developing strong relationships with clients by developing trust and exhibiting credibility.
- Independent and Team Player: Enjoy collaborating with colleagues, clients, and customers: as well as completing tasks independently. Eager to motivate and inspire others to deliver their best.
- Organized and Motivated: Skilled in maintain order. Able to seamlessly multi-task long and short-term priorities to generate desired results.
- Technical Problem-Solving: Demonstrated ability to independently analyze, evaluate, and resolve complex technical issues.
- Quality Control & Performance Improvement: Knowledgeable in quality assurance principles, performance improvement methodologies, and process optimization.
- Cash Handling Specialist: Accurately handled cash, card, and digital transactions while delivering exceptional customer service in a fast-paced retail environment.
- Telehealth Equipment Expertise: Proficient in maintaining, troubleshooting, and ensuring proper functioning of telehealth technologies.
- Team Leadership & Coordination: Experienced in providing technical guidance, organizing workloads, monitoring progress, and ensuring accuracy of tasks within a team setting.
- Strategic Planning & Development: Adept at contributing to team development, outcome management, and long-term strategic initiatives.
- Knowledge Transfer: Capable of successfully training others in the effective use of telehealth technologies to ensure organizational efficiency.
Certification
- HIPAA Compliance Certification– HIPAA Exams, Inc.
- Florida Driver's License
- Bloodborne Pathogen (BBP)
- Specimen Handling & Transportation
Timeline
Clerk
The City of Virginia Beach Waste Management
07.2024 - Current
Cashier
Loves Gas Station
09.2021 - 05.2023
Security Officer
Allied Universal
05.2017 - Current
Billing Specialist & Senior Pharmacy Technician
OptumRx
10.2016 - 07.2023
Reservationist
Bartel Hotels
08.2016 - 07.2017
Member Care Representative
Intelicare Direct
09.2015 - 07.2016
Delivery Driver
Progistics Distribution
04.2015 - 08.2015
- HIPAA Compliance Certification– HIPAA Exams, Inc.
- Florida Driver's License
- BBP
- Specimen Handling & Transportation
Pharmacy Technician Certificate -
Valley Career College
General Education Diploma - General Studies
Lincoln High School
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