Jai Hargrove
Office Support
Wethersfield,CT
Summary
Successful coordinator of community service resources to meet needs and expected demands of vulnerable local populations. Proficient in organizing program referrals, providing direct support and coordinating outreach. Talents include building relationships and partnerships to further goals.
Overview
9
9
years of professional experience
Work History
Receptionist
Duncaster Lifecare Community
Bloomfield, CT
09.2024 - Current
- Maintained confidentiality of information regarding clients and company.
- Kept reception area clean and neat to give visitors positive first impression.
- Managed multiple tasks and met time-sensitive deadlines.
- Responded to inquiries from callers seeking information.
- Answered phone promptly and directed incoming calls to correct offices.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered central telephone system and directed calls accordingly.
- Maintained visitor log for entering and leaving facility for security purposes.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Routed incoming mail and messages to relevant personnel without delay.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
Delivery Courier
Envoy Services of New Englannd
Wethersfield, CT
10.2021 - 09.2024
- Communicate effectively with dispatch regarding delivery progress and route detours.
- Load vehicles, balance loads, and secure items against loss or damage during transportation.
- Utilized GPS navigation systems to locate addresses for pickup and delivery locations.
- Scan inbound and outbound packages to sort for destination.
- Communicate customer complaints, requests and feedback to company management.
- Inspect goods prior to loading them onto trucks to ensure they were properly packaged and labeled correctly.
- Contract Delivery for Catering Items with DeliverThat
Office Support
Get The Keys Today
San Antonio, TX
06.2016 - 08.2018
- Resolved customer complaints or answered customers' questions.
- Developed organizational filing systems for confidential customer records and reports.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Maintained business records by updating customer information.
Education
High School Diploma -
Negros Oriental High School
06-1996
Skills
- Population Needs Assessment
- Community Engagement
- Volunteer Relations
- Opportunity Identification
- Outreach Planning
- Community and Public Relations
- File and Records Management
- Relationship Building
- Paperwork Processing
- Volunteer Needs Assessments
- Volunteer Scheduling
- Volunteer Coordination
- Reception and Office Support
- Answers all incoming calls and directs calls to appropriate party or unit Takes messages as required
- Greets visitors and directs them to person or area they are visiting
- Answers general questions from residents and visitors and channels requests to appropriate departments while maintaining confidentiality when necessary
- Directs job applicants to Human Resources Department
- Sorts mail and place it in mailboxes
- Oversees fax area; checks incoming faxes and places them in appropriate boxes Calls resident/staff when they have a fax
- Assures receptionist area is tidy and welcoming
- Accurately logs incoming packages and notifies residents and staff of incoming packages and arranges for delivery if necessary
- Communicate with transportation department to arrange resident transportation and assist with shuttle services between buildings
- Provides clerical support as directed as necessary including typing, faxing, filing, etc
- Adheres to all security policies and procedures pertaining to front desk security including ensuring all visitors entering are given badges; update relief personnel as to security issues and new policies; report all unusual situations to supervisor and/or facility specialist; be aware of building security features and emergency response and calls and report any safety concerns immediately
- Information protection
- Basic accounting
- Administrative support
- Performance improvement
- Recordkeeping and bookkeeping
- Multitasking and prioritization
- Clerical support
- Multi-line telephone skills
- Population Needs Assessment
- Front desk operations
- Mail distribution
- Customer/Client relations
- Reception desk management
- Time management
- Greeting and seating clients
- Documentation and reporting
- Telephone skills
- Security
- Multi-line phone system operation
- Phone etiquette
- Multi-line telephone operation
- Organization skills
- Data inputting
- Document management
- Verbal and written communication
- Customer and client relations
- Business correspondence
- Data entry
- Correspondence distribution
Languages
English
Native language
Tagalog
Advanced (C1)
C1
Cebuano
Advanced (C1)
C1
Timeline
Receptionist
Duncaster Lifecare Community
09.2024 - Current
Delivery Courier
Envoy Services of New Englannd
10.2021 - 09.2024
Office Support
Get The Keys Today
06.2016 - 08.2018
High School Diploma -
Negros Oriental High School