Jai Harrington
Olive Branch,MS
Summary
Enthusiastic person eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Demonstrate clear understanding of Analyzing data, Workforce Management, Customer Services, and Logistics. I am motivated to learn, grow, and excel with the team.
Professional administrator with proven ability to streamline operations and enhance productivity. Adept at coordinating teams, managing resources, and driving projects to successful completion. Strong focus on collaboration, problem-solving, and adapting to changing needs. Skilled in office management, strategic planning, and effective communication.
Overview
19
19
years of professional experience
Work History
Workforce Management/ RTA Administrator
ASI- Advanced Services, Inc.
05.2022 - Current
- Actively engage in the daily operation as a Real Time Administrator
- Optimize the use of data to increase productivity within the Calabrio System
- Execute timely and appropriate actions to balance staffing levels, (including making the decision on offering voluntary time off)
- Monitor real- time tools in Calabrio and Amazon Connect to sense issues that are impacting customer and employee experience
- Acknowledge changes and provide feedback to team and management
- Provide communication to support workload planning and manage agent’s offline time
- Process Intra-Day administrative request related to agent schedules (1:1’s, Weekly-daily huddle, and team meetings)
- Update agents schedule in Calabrio based on the Attendance Report
- Build support relationships with team member and department to ensure goals are meet
- Willing to Assist, Develop, and Train with projects
- Deliver daily metric report Upper Management
- Proficiency with MS office Application (Excel/Word/PowerPoint)
- Process strong Analytical skills to accomplish company metrics
- Analyzed workforce data to optimize staffing levels and forecast labor needs.
- Collaborated with cross-functional teams to enhance resource allocation and productivity metrics.
- Developed scheduling strategies that improved operational efficiency and reduced overtime costs.
- Identified trends in absenteeism and developed action plans to mitigate impacts on service delivery.
- Evaluated the effectiveness of implemented solutions by monitoring key performance metrics over time, making adjustments as needed.
- Collaborated with cross-functional teams to develop strategies for optimizing staffing levels.
- Established clear communication channels among staff members regarding scheduling updates or conflicts.
- Reduced labor costs through effective forecasting and strategic planning.
Parts Specialist/Consumer Parts Agent / Factory Service Rep
ASI- Advanced Services, Inc.
09.2021 - 05.2022
- Provide exceptional customer service to all customers and team members
- Attained in-depth knowledge of Workforce GE Parts identification, products, processes, and policies
- Established learned techniques to assist customers with Parts and Credit & Returns
- Assist customers with appointment for appliance repair service
- Demonstrate proactive and resourceful nature in solving issues beforehand
- Ability to adapt to change and implement new processes
- Able to show judgment to accomplish job duties
- Support peers to ensure success with the company
- Self-Motivated; Quick Leaner with a strong work ethic
- Accept all other duties assigned as challenges for innovation
- Coordinated with suppliers to ensure timely delivery of parts and materials.
- Analyzed customer orders to identify trends and streamline order fulfillment processes.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.
- Achieved high order accuracy rates by carefully reviewing documentation before submitting purchase requests to suppliers.
- Assisted customers by responding to complaints and offering updates on back-ordered parts.
Transportation Manager / Transportation Clerk
CN Railroad
04.2007 - 11.2019
- Supervise day-to-day activities of 20-30 transportation employees
- Strong organizational skills with ability to meet deadlines in a constantly changing environment
- Maintain department files (personal, reports, documentation)
- Proven integrity with confidential information
- Analyzed data, expense reports and track departments budgets
- Collaborate in team environment to resolve issues
- Evaluated performance to enhance productivity and resolve problems
- Supervise department personnel by assigning and directing daily tasks as well as evaluating performance to enhance productivity and resolve problems
- Empowered employees to achieve high productivity and performance metrics through training and guidance
- Led transportation operations, ensuring compliance with safety regulations and industry standards.
- Trained and mentored junior staff on best practices in transportation management and safety protocols.
- Supervised department personnel by assigning and directing daily tasks as well as evaluating performance to enhance productivity and resolve problems.
- Analyzed historical trends to proactively address potential challenges within the supply chain.
- Conducted regular analysis of transportation data to identify trends and areas for improvement.
- Collaborated with team members to enhance operational efficiency in shipping activities.
Education
Associate in Science (AS) - Business Administration and Accounting
HARRISON COLLEGE
Indianapolis, INSkills
- Customer service
- Data entry
- Attention to detail
- Recordkeeping and file management
- Administrative support
- Documentation and reporting
- Decision-making
- Team building and leadership
- Data confidentiality
- Team collaboration
- Schedule coordination
- Work Planning and Prioritization
- Scheduling
- Data analysis
- Workforce management
- Shipment tracking
- Transportation management
- Scheduling coordination
- Customer needs assessment
- Problem-solving
- Analytical thinking
- Cost control
Timeline
Workforce Management/ RTA Administrator
ASI- Advanced Services, Inc.
05.2022 - Current
Parts Specialist/Consumer Parts Agent / Factory Service Rep
ASI- Advanced Services, Inc.
09.2021 - 05.2022
Transportation Manager / Transportation Clerk
CN Railroad
04.2007 - 11.2019
Associate in Science (AS) - Business Administration and Accounting
HARRISON COLLEGE