Jai Herren

A front-of-house leader who collaborates with the store manager to execute store operations, lead shifts, and ensure a positive experience for both customers and partners, while also focusing on quality and operational excellence.

Maintain quality standards.

Provide a positive work environment.

Cash handling and store safety.

Training and development for myself and partners.

Delegation and task management.

Time management and efficiency.

Lead shifts and stay customer focused.

Maintain operational excellence.

Provide partner support.

Greet customers warmly and professionally.

Take accurate orders and make recommendations.

Provide excellent customer service and resolve issues promptly.

Maintain a positive and friendly attitude.

Prepare a variety of hot and cold beverages, including coffee, tea, and specialty drinks.

Follow recipe standards and ensure quality and consistency.

Operate coffee machines and other equipment safely and efficiently.

Maintain a clean and organized workspace.

Follow proper cash handling procedures.

Set and maintain attractive specialty displays and supporting the regional Specialty vision.

Ensure a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.

The Specialty departments at most of our stores include cheese, coffee, tea, beer, wine, housewares and other specialty foods and products.

Prepare food items: Cut, wrap, and price cheese and other products.

Assist customers in selecting cheese, beer, wine, housewares, and other Specialty products.

Maintain accurate department signage and pricing.

Follow department procedures to maintain supplies, backstock and coolers and to track product transfers and spoilage.

Assist with sampling program by keeping sample areas full, clean, and appealing and by sampling products directly to customers.

Assist customers during the check-out process, perform all cash register functions, bag groceries, and work at the customer service desk. Work to maintain attractive customer service displays and support the Whole Foods Market Customer Service vision. Ensuring a positive company image by providing courteous, friendly, and efficient service to customers and Team Members at all times.

Greets all guests

Accurate cash handling and credit card procedures

Accurate order taking, includes repeating order to customer at time of order and delivery of food

Setting up or closing down the dining room, restrooms, and patios

Answering the phones using all aspects of the Torchy’s script requirements and taking call in orders

Directing customers inside the restaurant

Helping pre-bus and cleaning the dining room during service while not on the register

Maintaining a clean and sanitary work area as outlined by city health codes

Assist with opening and closing restaurant duties and re-stocking.

Smile, be friendly, and polite

Assist expo whenever possible

Be able to explain the menu and suggestively sell to all customers

Extensive menu knowledge, including how to handle dietary needs of the guest

Beer and alcohol knowledge

Experience with a POS system