Jai Jensen

· Assist district manager in managing 15 stores of varying volumes

· Serve as the subject matter expert for area stores in regards to all retail operations and front end/KPF tasks and provide feedback on programs, systems, and opportunities that arise.

· Partner with other district and divisional staff to achieve goals set forth by division and enterprise leadership.

· Work with store leadership to identify opportunities, understand reporting, and complete training and recommendations to improve store function and maximize profitability and efficiency.

· Ensure implementation and long term success of all new SOPs and rollouts to stores to improve customer experience.

· Partner with district manager and store leadership on ensuring stores operate within expense goals, utilizing operational reporting and scorecards to reaffirm or redirect behaviors where necessary.

• Assist store manager in daily operations, including supervising and motivating staff of approximately 100
• Manage workload and task demand between corporate guidelines and staff abilities
• Handle customer complaints to ensure all customers end on a satisfactory experience
• Supervise staff and motivate peak performances
• Train and support new and existing staff
• Monitor operating costs, budgets, inventory levels, shrink, store supplies, and labor
• Ensure employees adhere to company policies and procedures.

• Assisted store manager in daily operations, including supervising and motivating staff of approximately 100
• Managed workload and task demand between corporate guidelines and staff abilities
• Handled customer complaints to ensure all customers ended in a satisfactory experience
• Subject matter expert and lead the day-to-day human resource functions of staffing, onboarding, talent development, training, associate engagement and insights, and total rewards.

• Bagger, Cashier, CSR, Bookkeeper, Assistant Front End Manager