Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jai Joseph

Laplace,LA

Summary

General Manager with 10 years of experience offering quality food services. Team leader focused on coaching staff and solving problems involving kitchen efficiency, inventory and customer satisfaction. Saved 100% through exceptional budget management.

Overview

13
13
years of professional experience

Work History

Restaurant Manager

Trenasse
New Orleans, LA
07.2021 - Current
  • Carefully interviewed, selected, trained and supervised staff.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Led and directed team members on effective methods, operations and procedures.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Developed, implemented and managed business plans to promote profitable food and beverage sales.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.

Restaurant General Manager

Coxacum Enterprises (McDonalds)
New Orleans, LA
09.2015 - 07.2021
  • Set clear expectations and created positive working environment for employees.
  • Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
  • Orchestrated positive customer experiences by overseeing every area of operations.
  • Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
  • Maintained facility and grounds to present positive image.
  • Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
  • Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
  • Built and leveraged community relationships to drive business and maximize catering programs.
  • Limited portion sizes and used garnishes to control food costs.
  • Verified accurate records and sufficient supplies by conducting inventories of food, beverages, glassware and other materials.
  • Verified accurate records and sufficient supplies by conducting inventories of food, beverages, glassware and other materials.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Created fun team building activities to engage staff in up-selling to meet revenue targets.
  • Led and directed team members on effective methods, operations and procedures.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Prepared for and executed new menu implementations.
  • Developed, implemented and managed business plans to promote profitable food and beverage sales.

Restaurant General Manager

Sammys Grill
New Orleans, LA
12.2008 - 06.2015
  • Orchestrated positive customer experiences by overseeing every area of operations.
  • Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
  • Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, glassware and other materials.
  • Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
  • Set clear expectations and created positive working environment for employees.
  • Built and leveraged community relationships to drive business and maximize catering programs.
  • Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.

Education

Bachelor of Science - Business Administration And Management

William Carey University
Hattiesburg, MS
05.1995

Skills

  • Recipes and menu planning
  • Performance improvement
  • Marketing and Advertising
  • Food Preparation and Safety
  • Food Plating and Presentation
  • Order Delivery Practices
  • Recruitment
  • Passion for customer satisfaction
  • Budgeting
  • Staff Management
  • Operations management
  • Cost-controls
  • Food service background
  • Point of Sale (POS) system operation
  • Business operations expertise
  • Staff Scheduling

Timeline

Restaurant Manager

Trenasse
07.2021 - Current

Restaurant General Manager

Coxacum Enterprises (McDonalds)
09.2015 - 07.2021

Restaurant General Manager

Sammys Grill
12.2008 - 06.2015

Bachelor of Science - Business Administration And Management

William Carey University

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Jai Joseph