Diligent program support professional well-versed in evaluating client needs. Thriving in new professional environments and excels at learning new systems. Excellent communication, documentation, and follow-up capabilities. Effectively managing daily tasks to assist leadership and support program operations.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Children's Place
06.2019 - 06.2023
Supervised day-to-day operations to meet performance, quality and service expectations.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Reviewed sales and gross profit report to assess company efficiency and developed strategy to increase sales and drive profits.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Conducted hiring, recruitment, and new staff training
Mentored team members to enhance professional development and accountability in workplace.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Behavioral Health Sitter
Children's Hospital Of Alabama
03.2023 - 07.2023
Prepared and submitted daily patient reports to management
Completed documentation for every incident and forwarded to correct personnel for review.
Performed client intake procedures according to internal standards for new admissions.
Performed scheduled patient safety checks and documented results to establish patients' well-being.
Built and maintained positive staff relationships to promote teamwork to better serve clients.
Communicated with clients to assess mental health needs and develop individualized treatment plans.
Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
Conducted client rounds to check on residents.
Developed and maintained positive relationships with clients to create safe and supportive environment.
Server
Indigo Hotel
08.2022 - 03.2023
Received Employee of the Month twice
Served food and beverages promptly with focused attention to customer needs. Assigned to large parties and banquets.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Resolved customer complaints promptly and professionally to maintain positive reputation.
Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Cultivated warm relationships with regular customers.
Used slow periods to restock supplies, ice, trays, and delivery bags.