Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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JAI-LYN TRAN

JAI-LYN TRAN

Humble,TX

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Detail-oriented team player with strong organizational skills. Responsible, punctual and productive professional when working with little to no supervision.

Overview

5
5
years of professional experience

Work History

CPI INV Administrator Assistant

Protective Services
02.2023 - Current
  • Performed routine clerical tasks by scanning, faxing, filing, and copying documents
  • Answered multi-line phone system, routing calls, delivering messages to staff, and greeting visitors
  • Composed, edited, and prepared correspondence and other department documents
  • Arranged conference rooms and facilities to prepare for meetings
  • Maintained office equipment and placed orders for materials in short supply to manage office supply inventory
  • Managed agendas and calendars, boosting productivity and improving organizational initiatives
  • Developed and updated spreadsheets and databases to track, analyze and report on child cases
  • Sorted and distributed office mail and recorded incoming shipments for corporate records
  • Applied advanced administrative and analytical skills in overseeing day-to-day operational activities
  • Aided colleagues, managers and customers through regular communication and assistance
  • Confirmed accurate completion of forms and reports for admission, transfer, or discharge of each program participant
  • Call and collect collateral information regarding cases.

Fresh Produce Associate

Sam's Club
07.2022 - 02.2023
  • Received and unloaded new items upon delivery and checked products for damage and order accuracy
  • Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards
  • Designed and constructed advertising signs to attract customers and promote sales
  • Pleasantly greeted customers and provided prompt and courteous service
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks
  • Inspected floor displays, noted missing items, and immediately replenished merchandise
  • Verified proper merchandising for freshness and quality of goods by properly handling produce, minimizing damage and spoilage of products
  • Utilized POS system to receive and process food and beverage orders
  • Verified prepared food met standards for quality and quantity before serving to customers.

Remote Inbound Call Agent

Dynata
05.2022 - 07.2022
  • Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes
  • Answered phone with friendly greeting to create positive inbound calling experience for customers
  • Resolved complaints to satisfy customers and encourage future transactions
  • Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions
  • Maintained organized and secure customer files to facilitate customer support and follow-up
  • Offered technical support for online purchases and helped customer navigate website to facilitate buying process
  • Overcame objections using friendly, persuasive strategies.

Server/Cashier

LA Crawfish
09.2019 - 01.2022
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
  • Worked flexible schedule and extra shifts to meet business needs
  • Helped customers complete purchases, locate items, and join reward programs
  • Answered questions about store policies and addressed customer concerns
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
  • Worked closely with shift manager to solve problems and handle customer concerns
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
  • Mentored new team members on POS system operation, customer service strategies and sales goals
  • Learned Assistant Manager positions and provided backup at key times.

Lead Hostess

Izakaya
06.2018 - 08.2019
  • Cultivated positive guest relations by managing information and orchestrating speedy seating
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times
  • Supported servers, food runners and bussers with keeping dining area ready for every guest
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
  • Monitored seating area and checked restrooms regularly to keep spotless
  • Documented reservations, alerted servers and managers of large groups and prepared seating
  • Assisted managers with quickly resolving service- and food-related issues
  • Assisted FOH and BOH staff with open communication and preparing for events to coordinate smooth execution to maximize guest satisfaction
  • Kept detailed payment records throughout shift to complete cash and card payments.

Education

Bachelor of Science - Healthcare Administration

Western Governors University
Salt Lake City, UT
12.2026

Skills

  • Adobe Systems Adobe Acrobat (PDF)
  • Office/Front Desk Receptionist
  • Scheduling/Appointment Setting
  • Customer and Client Relations
  • Confidential Document Support (HIPPA)
  • Typing Proficiency: 45 Words Per Minute (WPM)
  • Customer Service
  • Report Analysis
  • Employee Training
  • Administrative and Clerical Support
  • Microsoft Applications (Word, PowerPoint, Outlook, Excel, OneNote, OneDrive, Teams)
  • Government Software (OneCase, IMPACT Legacy/20, CaseTrack, TIERS, FNDERS, CAPPS)

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama

Timeline

CPI INV Administrator Assistant

Protective Services
02.2023 - Current

Fresh Produce Associate

Sam's Club
07.2022 - 02.2023

Remote Inbound Call Agent

Dynata
05.2022 - 07.2022

Server/Cashier

LA Crawfish
09.2019 - 01.2022

Lead Hostess

Izakaya
06.2018 - 08.2019

Bachelor of Science - Healthcare Administration

Western Governors University

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JAI-LYN TRAN