J'aia Carter
Remote Customer Support Specialist
Houston,TX
Summary
Motivated and detail-oriented professional with leadership experience as a Cashier Team Lead, skilled in customer service, problem-solving, and remote collaboration. Proficient in Google Workspace, Microsoft Office, and virtual communication tools such as Zoom and Slack. Recognized for strong organizational skills, adaptability, and the ability to manage tasks independently while maintaining excellent customer satisfaction. Seeking an entry-level remote opportunity to contribute reliable support, efficiency, and a positive attitude to a growing team.
Overview
4
4
years of professional experience
Work History
Volunteer
Spring High School
Spring, TX
08.2020 - 06.2024
- Assisted with special events and programs.
- Managed emails, scheduled, and data entry for team leaders.
- Used Google Docs, Sheets, and Zoom to support remote collaboration.
- Maintained confidential records with 100% accuracy.
- Developed comprehensive volunteer recognition programs, fostering a positive work environment and high retention rates.
- Boosted community outreach efforts by organizing various events and campaigns.
Virtual Tutor
Preply
Spring, TX
05.2023 - 06.2023
- Provided homework assistance using specific curriculum and materials.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Supported students with helpful study habits and exam strategies.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Provided one-on-one tutoring in math and English to middle school students via Zoom.
- Created study guides and resources in Google Docs to support student
- Managed approximately 30 incoming calls, emails and faxes per day for students
- Tracked student progress and reported updates to program coordinators.
Cashier Team Lead
Arbys Resturant
Spring, TX
01.2021 - 11.2021
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Processed both cash and card purchases and returns.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Increased customer loyalty and retention.
- Restocked and organized merchandise in front lanes.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Assisted customers by answering questions and fulfilling requests.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
Education
High School Diploma -
Spring High School
Spring, TX08.2024
Skills
Teamwork and collaboration
Research & Information Gathering – finding answers independently
Basic Tech Savviness – navigating online portals, apps, and new software quickly
Typing Speed & Accuracy – especially important for data entry and chat support roles
Customer Empathy & Patience – essential for remote service and support roles
Multitasking – managing multiple projects or clients at once
Time management
Customer service – handling inquiries, resolving issues, and providing excellent support remotely
Experience with Zoom, Microsoft Teams, Slack, Google Meet
File Sharing Tools (Dropbox, Google Drive, OneDrive)
Time Tracking Tools (Toggl, Clockify, Hubstaff)
Basic Troubleshooting – internet, software, and hardware issues
Google Workspace (Docs, Sheets, Drive, Gmail)
Microsoft Office (Word, Excel, Outlook, PowerPoint)
Timeline
Virtual Tutor
Preply
05.2023 - 06.2023
Cashier Team Lead
Arbys Resturant
01.2021 - 11.2021
Volunteer
Spring High School
08.2020 - 06.2024
High School Diploma -
Spring High School