Jaia Kalloo
Lake Wales,FL
Summary
Dependable, enthusiastic customer service expert with terrific work ethic and expertise in managing tasks in quick-paced settings. Drove customer loyalty by promptly offering assistance. Committed to engaging customers and maintaining positive, customer-focused store environment.
Overview
4
4
years of professional experience
Work History
Overnight Stocker
Walmart
11.2022 - Current
- Removed all boxes and related trash from sales floor and processed through compactors.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Maintained neat, organized stockroom free of hazards.
Food and Beverage Hostess
Chili's Restaurant
11.2021 - 08.2022
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Backed up servers by checking on tables and retrieving items for guests.
- Seated patrons based on guest preferences and seating availability.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Promoted business loyalty by fostering positive customer relationships.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
Crew Member Trainer
McDonald's
12.2020 - 10.2021
- Trained other employees in customer service, food safety, and performance requirements.
- Mentored junior employees to improve performance, food safety, and customer service.
- Set positive example for team members by providing high-quality, efficient service.
- Maintained current knowledge of all team position requirements.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Trained new team members on procedures, customer service, and sales techniques.
Crew Member
KFC
01.2020 - 12.2020
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
Education
High School Diploma -
Winter Haven Senior High School
Winter Haven, FL05.2021
Skills
- Active Listening
- Customer Relations
- Retail Sales Customer Service
- Order Fulfillment
- Stocking and Replenishing
- Cash Handling
- Table Setting Knowledge
- Food Preparation and Safety
Timeline
Overnight Stocker
Walmart
11.2022 - Current
Food and Beverage Hostess
Chili's Restaurant
11.2021 - 08.2022
Crew Member Trainer
McDonald's
12.2020 - 10.2021
Crew Member
KFC
01.2020 - 12.2020
High School Diploma -
Winter Haven Senior High School