Jaia Preston
Minot,ND
Summary
Forward-thinking and self-motivated customer service expert with 1+ years of experience resolving account and service issues taking inbound and making outbound calls Aswell as responding to inquires via email and chat. With a team-oriented mentality and commitment to customer satisfaction, business goals, and customer excellence. I am efficiency-driven and organized with a strong background in conflict and resolution. Professional Customer Specialist motivated to provide highest quality customer experience. Strong administrative and organizational skills. Dedicated to increasing customer satisfaction and retention through efficient and accurate problem resolution.
Overview
2
2
years of professional experience
Work History
Shift Supervisor
CVS Pharmacy
03.2023 - Current
- Supervise the store’s crew through assigning, directing and following up all activities
- Effectively communicate information both to and from store management and crews
- Assist customers with their questions, problems and complaints
- Handle all customer relations issues in accordance with company policy and promote a positive experience
- Maintain customer/patient confidentiality
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
Front desk agent/ Overnight Auditor
Extended Stay America
05.2022 - 09.2023
- Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process
- Performed nightly updates to room charges and rates
- Kept accounts in balance and ran daily reports to verify totals
- Ran daily, weekly, and monthly reports to close the day and meet objectives
- Entered and updated sensitive customer information during check-ins and room changes
- Monitored facility security for guest and personnel safety
- Oversaw fast-paced front desk operations and guests' needs at a busy facility
- Balanced hotel accounts and resolved discrepancies
- Logged wake-up call requests and set up automatic rings in the system
- Answered multi-line phone system and transferred callers to the appropriate department or staff member
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
Customer Care Specialist Remote
Dish TV
09.2022 - 02.2023
- Handled 80+ calls daily, with duties including signing up new customers, retrieving customer data, presenting relevant product information, and canceling services
- Trained two new employees in how to use kayako, entering customer data, and organizing customer interaction logs
- Received an average 85% customer satisfaction rate.
- Verified accuracy of customer account information and updated when necessary.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional support during high call volume periods, maintaining a professional demeanor under pressure.
Education
High School -
Nedrose High
Minot, ND05.2022
Skills
- Data analysis
- Time management
- Financial records/processing
- Customer Service
- Excellent communication
- Typing 40 WPM
- Skilled multi-tasker
- Outlook
- Conflict and dispute resolution
- Microsoft Office
- Desktop support
- Phone Etiquette
- Employee Training
- Customer-Oriented
- Staff Management
Timeline
Shift Supervisor
CVS Pharmacy
03.2023 - Current
Customer Care Specialist Remote
Dish TV
09.2022 - 02.2023
Front desk agent/ Overnight Auditor
Extended Stay America
05.2022 - 09.2023
High School -
Nedrose High