Jaia Tolbert
Angleton,TX
Summary
Dynamic and dedicated professional with extensive experience in customer service at Lowes Home Improvement. Proven ability to enhance customer satisfaction through effective communication and teamwork. Skilled in cash handling and maintaining a clean environment, while demonstrating reliability and professionalism. Committed to fostering positive relationships and ensuring repeat business.
Overview
4
4
years of professional experience
Work History
Cashier
Lowes Home Improvment
03.2022 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Office Assistant
Brazosport Community College
09.2021 - 12.2021
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
- Ensured timely completion of projects by coordinating resources across multiple teams effectively.
Bagger
HEB Grocery Store
10.2020 - 01.2021
- Assisted with maintaining clean and organized store appearance.
- Collected and returned all hand baskets and shopping carts to proper place for new customer use.
- Worked together with cashiers to guarantee customer satisfaction.
- Retrieved grocery carts and baskets from lot and various site locations.
- Assisted in maintaining a clean store environment for a pleasant shopping experience.
- Greeted guests entering and exiting store to foster customer satisfaction.
- Bagged customer purchases while paying mind to industry best practices.
Education
Associate Office Administration -
Brazosport College
Lake Jackson, TXSkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Reliability and punctuality
- Order taking
- Professionalism and courtesy
Timeline
Cashier
Lowes Home Improvment
03.2022 - Current
Office Assistant
Brazosport Community College
09.2021 - 12.2021
Bagger
HEB Grocery Store
10.2020 - 01.2021
Associate Office Administration -
Brazosport College
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