Jaia Whittlesey
Columbus,GA
Summary
Dedicated and tech-savvy Customer Service Professional with a strong background in customer retention, data entry, and claims processing. Seeking a challenging position that leverages skills and experience in delivering exceptional customer service and fostering customer loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Health Insurance Customer Service Representative
BCforward
06.2022 - 10.2023
- Successfully managed high volume of inbound calls, consistently meeting or exceeding performance metrics
- Utilized advanced technical skills to navigate multiple browsers and systems on dual monitors, ensuring efficient and accurate handling of customer inquiries
- Identified customer needs, clarified information, and conducted thorough research to provide timely and effective solutions and alternatives
- Seamlessly upsold products and services to customers, contributing to increased revenue
- Demonstrated quick learning ability and worked independently, adapting to changing tasks without compromising efficiency
- Maintained typing speed of 35 words per minute with high accuracy, enhancing productivity
- Displayed strong phone and verbal communication skills, actively listening to customers to address their concerns effectively
- Maintained punctuality and attendance at all scheduled times, consistently delivering professional and positive customer interactions
- Remained flexible and readily cross-trained as requested to support team's overall goals.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
Claims Processor/Claims Rejection Specialist
Alorica
05.2021 - 05.2022
- Efficiently processed and resolved insurance claims, reducing claim rejections by 53%
- Conducted thorough reviews of claim documentation, ensuring compliance with company and client policies
- Utilized technical expertise to access relevant resources and information, facilitating accurate claim processing
- Collaborated with cross-functional teams to streamline claim processes and improve efficiency.
- Managed workload and priorities to meet claims processing meet deadlines.
- Utilized specialized software to process incoming claims, enter data and generate reports.
Data Entry Specialist
Alorica
01.2020 - 05.2021
- Demonstrated exceptional data entry skills, maintaining accuracy and efficiency throughout data input
- Successfully managed large datasets and met stringent deadlines
- Implemented quality control measures to ensure data accuracy and completeness
- Collaborated with team members to optimize data entry processes.
- Compiled data and reviewed information for accuracy prior to input.
- Completed data entry tasks with accuracy and efficiency.
Tech Specialist/Customer Retention
Concentrix
10.2018 - 12.2019
- Effectively addressed customer inquiries and concerns, consistently retaining customers and increasing satisfaction rates by 23%.
- Leveraged technical skills to resolve customer issues efficiently
- Demonstrated quick learning ability and adaptability in fast-paced call center environment
- Actively participated in upselling opportunities, contributing to revenue growth.
- Followed all company policies and procedures to deliver quality work.
- Listened and responded to customer requests and forwarded necessary information to superiors.
Education
High School Diploma -
Kendrick High School
Columbus, GA05.2018
Skills
- Report Generation
- Information Security
- Paperwork Processing
- Account Updating
- Data Collection
- Complaint Resolution
- Data Entry
- Problem Resolution
- Skilled Collaborator
- Active Listening
- Rapid & Adaptive
- Effective Cross Functional Communicator
Skills
Proven track record in customer retention and satisfaction., Exceptional technical skills, including multi-system navigation and dual monitor use., Quick learner with the ability to adapt to changing tasks and priorities., Strong communication skills with active listening abilities., Reliable and punctual, with a high level of professionalism in customer interactions., Proficient in data entry and claims processing., Experienced in remote work and virtual collaboration., Typing Speed: 35 words per minute with high accuracy., Strong problem-solving skills., Customer-focused mindset., Cross-functional team collaboration., Process optimization and efficiency improvement.
References
Available upon request
Timeline
Health Insurance Customer Service Representative
BCforward
06.2022 - 10.2023
Claims Processor/Claims Rejection Specialist
Alorica
05.2021 - 05.2022
Data Entry Specialist
Alorica
01.2020 - 05.2021
Tech Specialist/Customer Retention
Concentrix
10.2018 - 12.2019
High School Diploma -
Kendrick High School
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