Jaiante Hardin
Lexington, NC,NC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Davis Vision
Everise
04.2023 - 11.2023
- Examined claims forms and other records to determine insurance coverage.
- Researched claims and incident information to deliver solutions and resolve problems.
- Reviewed questionable claims by conducting agent and claimant interviews to correct omissions and errors.
- Reviewed new files to determine current status of injury claim and to develop plan of action.
- Handled and efficiently cleared more than [Number] cases each week.
- Reviewed benefits coverage and policy limitations.
- Authored professional correspondence to check on approvals and denials.
Independence Bluecross
TTEC
10.2021 - 03.2022
- Responded to customer requests for products, services, and company information.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
- Made average of Number outbound and inbound calls per day.
- Opened new accounts and documented personal, demographic, and payment information in system.
United Healthcare
Ttec (TeleTech) - HealthCare Solutions
09.2020 - 02.2021
- Communicated with doctors, nurses, patients and other employees to identify and resolve healthcare needs.
- Maintained up-to-date information in electronic medical records software.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Collections Specialist
Modern Home
03.2019 - 05.2020
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Negotiated to collect balance in full.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Researched accounts and completed due diligence to resolve collection problems.
Education
High School Diploma -
Lexington Senior High School
Lexington, NC06.2017
Skills
- Verbal Communication
- Conflict Resolution
- Claims Review
- Dispute Resolution
- Claims Reviewing
- Customer Relations
- Appointment Scheduling
- Technical Support
- Problem-Solving Abilities
- Outbound Sales
- Outbound Calling
- Payment Posting
- Customer Research
- Account Review
Timeline
Davis Vision
Everise
04.2023 - 11.2023
Independence Bluecross
TTEC
10.2021 - 03.2022
United Healthcare
Ttec (TeleTech) - HealthCare Solutions
09.2020 - 02.2021
Collections Specialist
Modern Home
03.2019 - 05.2020
High School Diploma -
Lexington Senior High School