Jamie Whetzel
Portsmouth,VA
Summary
Results-driven professional skilled in freight management, customer service, and data analysis. Proven ability to optimize logistics processes, enhance operational efficiency, and resolve customer inquiries effectively.
Overview
26
26
years of professional experience
Work History
CCR / Traffic Clerk
Lineage Logistics - Cold
Portsmouth, VA
08.2020 - 06.2025
- Coordinated inbound and outbound shipments, ensuring timely delivery and compliance with safety regulations.
- Managed inventory records using warehouse management systems, enhancing accuracy in stock tracking.
- Collaborated with cross-functional teams to streamline logistics processes, improving overall operational efficiency.
- Oversaw scheduling of transportation routes, optimizing load distribution and reducing costs.
- Trained new staff on procedures and safety protocols, fostering a knowledgeable team environment.
- Implemented process improvements that reduced shipment discrepancies and enhanced customer satisfaction.
- Analyzed shipping data to identify trends, providing insights for strategic decision-making in logistics operations.
- Contributed to ongoing process improvement initiatives aimed at enhancing overall operational efficiency within the traffic department.
- Supported company growth by efficiently scaling traffic operations to accommodate increased order volumes without sacrificing quality or timeliness of service delivery.
- Resolved customer inquiries efficiently, ensuring high satisfaction levels and repeat business.
- Trained new team members on effective communication techniques and company policies.
- Developed streamlined processes for handling complaints, reducing resolution time significantly.
- Analyzed feedback data to identify trends, informing operational adjustments and training needs.
- Led initiatives to enhance team performance through targeted coaching and regular assessments.
Administrative Assistant
Access Mortgage KOD
Williamsburg, VA
11.2005 - 04.2008
- Managed scheduling and appointments, ensuring efficient use of executive time
- Coordinated communication between departments to streamline workflow and enhance collaboration
- Developed and maintained filing systems for easy retrieval of documents and information
- Assisted in preparing reports and presentations for internal meetings and client interactions
- Implemented process improvements that increased office efficiency and reduced administrative errors
- Trained new administrative staff on company procedures and software applications
Nursing
Paul Lane
Smithsburg, MD
07.2004 - 11.2005
- Promoted patient safety by leading quality improvement initiatives within the nursing department.
- Mentored new nursing staff members on best practices in critical care nursing, promoting a culture of continuous learning and improvement.
- Provided educational and informative resources for nursing staff, patients and clinical staff.
- Improved patient mobility by implementing individualized restorative nursing care plans.
Clerk
Spherion
Hagerstown, MD
01.2003 - 07.2004
- Trained new staff on operational procedures and customer service protocols.
- Implemented process improvements that reduced waste and increased efficiency.
- Maintained cleanliness and organization in work areas to uphold safety standards.
- Collaborated with team members to achieve daily operational goals effectively.
- Managed daily cash balances, verifying accuracy to prevent discrepancies.
- Collaborated with team members to streamline operations, improving workflow efficiency.
Clerk
Holland Flowers
Williamsport, MD
07.2001 - 09.2002
- Organized inventory and managed stock levels to ensure product availability.
- Processed customer orders accurately, maintaining high standards of service.
- Assisted in floral arrangements, enhancing visual appeal for displays and events.
- Coordinated deliveries with vendors to streamline supply chain operations.
Office Technician
Census
Hagerstown, MD
01.1999 - 06.2001
- Processed and verified census data to ensure accuracy and compliance with federal guidelines.
- Assisted in coordinating field operations, optimizing workflow for data collection teams.
- Utilized database management systems to track progress and update project statuses efficiently.
- Developed training materials to enhance team understanding of operational procedures and software tools.
- Collaborated with cross-functional teams to streamline data entry processes, reducing errors significantly.
- Processed payroll for over 200 employees, ensuring timely and accurate disbursements.
Clerk
Ensley Homes
Portsmouth, VA
01.2010 - 09.2019
- Processed and organized documents to ensure efficient workflow and compliance with company policies.
- Managed inventory levels, ensuring timely restocking of supplies to meet operational demands.
- Utilized various software tools for data entry and record keeping, maintaining accuracy in all transactions.
- Assisted in training new staff on operational procedures and best practices for clerical tasks.
- Managed payroll inquiries, providing timely responses to employee questions and concerns.
Education
High School Diploma -
Smithsburg High
Smithsburg, MD06-1995
Skills
- Import documentation
- Scheduling deliveries
- Export documentation
- Warehouse operations
- Microsoft office
- Dispatching
- Route planning
- Deadline management
- Documentation review
- Freight management
- Hazardous materials handling
- Transportation regulations
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Computer proficiency
- Payment processing
- Microsoft Excel
- Professional telephone demeanor
Timeline
CCR / Traffic Clerk
Lineage Logistics - Cold
08.2020 - 06.2025
Clerk
Ensley Homes
01.2010 - 09.2019
Administrative Assistant
Access Mortgage KOD
11.2005 - 04.2008
Nursing
Paul Lane
07.2004 - 11.2005
Clerk
Spherion
01.2003 - 07.2004
Clerk
Holland Flowers
07.2001 - 09.2002
Office Technician
Census
01.1999 - 06.2001
High School Diploma -
Smithsburg High