Jaicey Polillo
North Hollywood,Idaho
Summary
Skilled barista with background in high-volume coffee shops. Possess strong knowledge of diverse coffee brewing methods and customer service skills. Known for creating comfortable customer environments and managing team workflow efficiently. Committed to maintaining cleanliness, quality, and customer satisfaction in all work areas. Reliable Barista quickly masters new concepts and skills. Passionate about helping customers and creating satisfying experiences. Strong history of providing top-notch service and support. Exceptional communication skills with proven track record of building client rapport.
Overview
2
2
years of professional experience
Work History
Barista
Dutch Bros
Lewiston, Idaho
05.2024 - 12.2024
- Participated in coffee tasting and evaluation to enhance product knowledge and menu development.
- Supported highest standards of conduct and service to support company reputation.
- Managed cash register and processed transactions with accuracy and integrity.
- Described menu items to customers and suggested appealing products.
- Served pastries or other food items along with specialty coffees upon request from customers.
- Developed creative recipes for signature coffees or blended drinks unique to the cafe.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
Barista
Sparrow Bakery
Bend, OR
07.2022 - 12.2024
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.
- Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Washed and cleaned coffee maker, french press and espresso machine to remove mineral and hard water deposits.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Prepared and served hot or cold beverages.
Education
Certified in Aesthetics - Cosmetology
London School Of Beauty And Makeup
London England10-2021
High School Diploma -
Summit High School
Bend, OR04-2020
Skills
- Dining room maintenance
- Opening and closing duties
- Coffee expertise
- Latte art
- Up-selling
- Espresso machine operation
- Adaptive and creative
- Team leadership
- Food preparation
- Safe food handling
- Coffee brewing
- Speedy and efficient
- Cooking
- Espresso preparation
- Friendly and outgoing
Affiliations
- ceramics/ art
- thrifting
- traveling
- beauty and makeup
Timeline
Barista
Dutch Bros
05.2024 - 12.2024
Barista
Sparrow Bakery
07.2022 - 12.2024
Certified in Aesthetics - Cosmetology
London School Of Beauty And Makeup
High School Diploma -
Summit High School
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