JaiChina Baldwin
Norcross,GA
Summary
Dedicated and detail-oriented professional with a proven track record in customer relations, data entry, and receptionist duties. Skilled in providing exceptional customer service, accurately entering and managing data, and efficiently handling administrative tasks. Strong communication and organizational abilities, with a focus on delivering top-notch support to clients and colleagues. Seeking to leverage my diverse skill set to contribute effectively to a dynamic team environment.
Overview
5
5
years of professional experience
Work History
Customer Service Representative II
Taylor Visual Impressions
05.2023 - Current
- Manage high-stress situations effectively maintaining professional under pressure while resolving disputes or conflicts.
- Update account information to maintain customer records.
- Efficiently manage data entry tasks, ensuring accuracy while maintaining strict confidentially standards.
- Organize and manage electric and paper files optimizing operational efficiency.
- Deliver outstanding customer service by promptly addressing inquires,emphasizing the importance of each customer interaction.
Receptionist Administrator
Reynolds And Reynolds
03.2022 - 03.2023
- Maintained a clan, organized, and welcoming reception area for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided administrative support including data entry, filing, and document preparation.
- Accurately reviewing and processing information related to state regulations and client guidelines in regards to vehicle titles while handling confidential information in accordance with company polices.
Customer Service Representative
Atlanta Light Bulbs
12.2018 - 02.2022
- Handled a high volume of incoming calls, emails and chats ina timely and professional manner.
- Assisted customers with product information, order status, and general inquires.
- Investigated and resolved customer complaints and issues, ensuring a positive resolution.
- Maintained accurate detailed records of customer interactions and transactions.
- Served more than 30 customers daily, helping locate products and finalize sales transactions.
Education
High School Diploma -
Central Gwinnett High School
05.2017
Skills
- Customer Relations
- Advanced Clerical Knowledge
- Attention to Detail and Data Verification
- Time management and Multitasking
- Excellent Communication
- Understanding of Basic Software
- Administrative Support
- Documentation
- Order Processing
- Computer Proficiency
- Critical Thinking and Problem Solving
- Recordkeeping strengths
Timeline
Customer Service Representative II
Taylor Visual Impressions
05.2023 - Current
Receptionist Administrator
Reynolds And Reynolds
03.2022 - 03.2023
Customer Service Representative
Atlanta Light Bulbs
12.2018 - 02.2022
High School Diploma -
Central Gwinnett High School
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