Overview
Work History
Education
Skills
Certification
References
Timeline
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Jaici Evans

Burleson,Texas

Overview

5
5
years of professional experience
1
1
Certification

Work History

Shift Leader

Best Buy
Burleson, TX
06.2023 - Current
  • Monitored employee performance to ensure compliance with company policies and procedures.
  • Assisted in training new employees on shift operations.
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.

Customer Service Specialist

Best Buy
Burleson, Texas
06.2019 - Current
  • Answered incoming customer inquiries regarding product and service information.
  • Provided assistance to customers in navigating website, placing orders, and resolving complaints.
  • Researched complex issues raised by customers, identified solutions, and provided timely responses.
  • Processed returns, refunds, exchanges according to company policies and procedures.
  • Developed strategies for improving customer service processes based on feedback from customers and team members.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

High School Diploma -

Burleson Centennial High School
Burleson, TX
06-2020

Bachelor of Arts - Public Relations, Advertising, And Applied Communication

The University of Texas At Arlington
Arlington, TX

Skills

  • Customer Service Management
  • Shift leadership
  • Creative Problem-Solving
  • Role Modeling
  • In-store support

Certification

  • Generative AI: Introductions and Applications, IBN
  • Technical Support Fundamentals, Google

References

References available upon request.

Timeline

Shift Leader

Best Buy
06.2023 - Current

Customer Service Specialist

Best Buy
06.2019 - Current
  • Generative AI: Introductions and Applications, IBN
  • Technical Support Fundamentals, Google

High School Diploma -

Burleson Centennial High School

Bachelor of Arts - Public Relations, Advertising, And Applied Communication

The University of Texas At Arlington
Jaici Evans