Jaida Allen, MBA
Dallas
Summary
Successful professional with several years of experience within procurement and supply chain with expertise in data analysis, process improvement, and cross-functional collaboration. Demonstrated ability to enhance operational efficiency through effective use of SAP, Oracle, Salesforce, and Microsoft Office. Knowledgeable in Supply Chain Management and acquisition processes, consistently driving results in high-pressure environments.
Successful professional with several years of experience propelling brand image and driving customer engagement to increase revenue. Skillful in generating attention among target audiences. Strong collaborator comfortable working with various teammates and industry professionals to oversee execution of campaigns.
Overview
8
8
years of professional experience
Work History
Supply Chain Account Specialist – Logistics
Nefab
Irving
09.2025 - Current
- Coordinated logistics operations for domestic and international shipments, achieving on-time delivery and enhancing customer satisfaction for 60+ client accounts.
- Partner with internal Sales and Operations teams to align service delivery with customer needs, ensuring seamless fulfillment and client satisfaction.
- Communicate material risks and issues to a diverse suite of internal and external customers
- Streamlined order management and issue resolution processes, improving customer retention and fostering repeat business.
- Manage a large portfolio of B2B accounts, driving growth through proactive client engagement and new business development initiatives.
- Built and nurtured executive-level relationships with key accounts, identifying growth opportunities and coordinating initiatives that increased client revenue.
- Utilize CRM systems (IQMS) to manage sales pipelines, monitor account activity, and identify upselling opportunities.
Global Senior Sample Coordinator
Celanese/Catapult
Dallas
03.2024 - 04.2025
- Provide mitigation solutions to increase material supportability to customers
- Coordinated sample shipments to optimize logistics and support operations teams.
- Managed product life cycles while facilitating interdepartmental communication for streamlined operations.
- Enhanced operational processes and ensured compliance with organizational standards.
Global Customer Account Specialist – Supply Chain Delivery
Celanese/Catapult
Dallas
09.2021 - 04.2025
- Managed 60+ customer accounts in auto and medical sectors, ensuring client satisfaction and retention.
- Collaborate with cross-functional teams (Logistics, Sales, Supply & Operations Planning) to ensure timely order fulfillment and issue resolution.
- Oversaw sales order entry, resolved customer complaints, and processed returns and credits to enhance service quality.
- Utilize SAP to track and manage sales orders, ensuring accuracy and efficiency.
- Built and maintained relationships with key stakeholders, identified process improvements, and coordinated initiatives for business growth.
Care Coordinator
Catapult Staffing/United Surgical Partners International
Addison
01.2018 - 12.2019
- Managed vendor inquiries via phone and email, facilitating effective communication and timely follow-up.
- Coordinated with multiple departments to ensure accuracy of vendor information and timely completion of processes.
- Conducted vendor qualification assessments to establish and strengthen vendor relationships.
Education
Graduate Certificate - Human Resources Management
Walden University
OnlineMaster of Business Administration -
Texas Wesleyan University
Fort Worth, TXBachelor of Science - Biology
Alabama A&M University
Huntsville, ALSkills
- Supply chain management
- Acquisition & Vendor Management
- Inventory & Order Management
- Logistics Analytics
- Process Improvement
- SAP
- Oracle
- Salesforce
- Microsoft Excel
- Negotiation skills
- Cross-functional collaboration
- Logistics Coordination
Timeline
Supply Chain Account Specialist – Logistics
Nefab
09.2025 - Current
Global Senior Sample Coordinator
Celanese/Catapult
03.2024 - 04.2025
Global Customer Account Specialist – Supply Chain Delivery
Celanese/Catapult
09.2021 - 04.2025
Care Coordinator
Catapult Staffing/United Surgical Partners International
01.2018 - 12.2019
Graduate Certificate - Human Resources Management
Walden University
Master of Business Administration -
Texas Wesleyan University
Bachelor of Science - Biology
Alabama A&M University