Jaida Bond
Raleigh,NC
Overview
11
11
years of professional experience
Work History
Senior Project Coordinator and Office Manager
North American Van Lines
05.2022 - Current
- Facilitate cross channel communication, providing critical account and operational support
- Partner with senior management and company ownership in cross functional capacity on critical account management, budgetary, schedule, and operational tasks
- Perform routine data analysis, leveraging analytics to drive data-driven decision making
- Increase per project revenue by 10-15% for corporate and commercial service projects.
- Coordinate with stakeholders to gather requirements and set expectations, ensuring alignment with overall business goals.
- Allocate project resources to drive productivity, ensure quality, and maximize efficiency.
- Administer project management meetings to align support staff priorities with management goals.
Project Coordinator (Internship)
TruBrand Media
09.2022 - 04.2023
- Provide c-suite level administrative support to CEO
- Manage project workflow for client deliverables
- Onboard new external clients
- Collaborate with full stack development and UX/UI teams to ensure timeliness and budget adherence of client deliverables.
- Implement change management processes that minimized disruptions while maintaining forward momentum on projects.
Operations Supervisor – Logistics and Customer Service Departments
1-800-PackRat/ZippyShell Inc.
02.2013 - 05.2022
- Manage teams of 15-20 sales and operations agents, providing support, QA coaching, and escalation management, ensuring successful infrastructural operations
- Drive measured fiscal and operational key performance indicator performance up 20% month over month from 70% to 90%
- Manage end operational invoicing and financial reporting processes for internal and external accounts
- Conceptualize, develop, and execute comprehensive operating procedures (SOP) to enhance operational efficiency, consistency and compliance
- Collaborate with product management team to facilitate development, testing and end user training of SaaS systems, including Salesforce.
- Enhance team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Implement quality control systems to reduce errors, resulting in increased customer satisfaction rates.
- Collaborate with cross-functional teams to develop innovative solutions for improving overall business performance.
Education
Bachelor of Science - Computer And Information Sciences
Fayetteville State University
Fayetteville, NC2025
Skills
- Salesforce
- SQL
- CRM
- Excel
- Click Up
- Slack
Timeline
Project Coordinator (Internship)
TruBrand Media
09.2022 - 04.2023
Senior Project Coordinator and Office Manager
North American Van Lines
05.2022 - Current
Operations Supervisor – Logistics and Customer Service Departments
1-800-PackRat/ZippyShell Inc.
02.2013 - 05.2022
Bachelor of Science - Computer And Information Sciences
Fayetteville State University
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