Jaida Burton

• Served food and beverages promptly with focused attention to customer needs.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Bussed and reset tables to keep dining room and work areas clean.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
• Assisted in training new hires, providing guidance on restaurant standards and best practices.
• Handled cash transactions accurately, contributing to balanced daily financial reports.
• Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
• Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
• Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Answered customers' questions, recommended items, and recorded order information.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Checked guests' identification before serving alcoholic beverages.

• Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
• Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
• Collaborated with kitchen staff to ensure timely completion of all to-go orders.
• Operated cash register to accept cash, debit and credit card payments from customers.
• Handled cash transactions accurately, maintaining accountability for daily sales receipts.
• Trained new team members on proper procedures for managing to-go orders, promoting consistency in service quality.

As A Hostess, I:

• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
• Answered customer questions about hours, seating, and menu information.
• Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
• Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
• Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
• Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
• Completed daily side work and opening and closing duties without fail.
• Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
• Backed up servers by checking on tables and retrieving items for guests.
• Minimized customer service complaints by expertly managing customer expectations during busy periods.
• Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.