Jaida Cole
Cincinnati
Summary
Experienced professional skilled in reservation management and CRM. Known for driving operational excellence and fostering positive guest experiences, I am ready to leverage my expertise in a dynamic luxury retail environment.
Overview
4
4
years of professional experience
Work History
Front Desk Sales Associate
Hilton Garden Inn Hotel
Blue Ash
08.2025 - Current
- Led daily front desk operations to maximize efficiency in guest check-in, checkout, and billing.
- Optimized hotel revenue by managing the Pep reservation system effectively.
- Processed room reservations, changes, and special requests electronically through PEP system.
- Identified service enhancement areas through analysis of customer feedback data.
- Worked with management to innovatively improve guest experiences during visits.
- Supported Director of Sales in coordinating special events such as conferences and banquets.
- Assisted 'DOS' by maintaining good client relations for recurrent successful event bookings.
- Performed daily inspections of rooms and public spaces to uphold cleanliness standards.
- Exhibited professionalism and a polished work attitude.
Regional Flight Attendant
Delta Airlines
Cincinnati
04.2022 - 08.2025
- Instructed passengers on safety and emergency procedures and answered questions related to flight.
- Supported smooth takeoffs and landings by keeping passengers in compliance with FAA regulations.
- Administered first aid to passengers experiencing medical issues.
- Dealt with mechanical emergencies according to standards.
- Completed Flight Incident Reports with a high attention to detail.
- Instructed passengers on safety and emergency procedures and answered questions related to flight.
- Served beverages and food items at scheduled intervals, and provided key information about offerings to passengers during flights.
- Inspected cabins before and after flights to identify and address problems impacting flight operations, safety or passenger comfort.
- Directed junior team members in proper duties and company regulations.
- Demonstrated great aviation CRM while on duty
Education
Hospitality And Tourism Management
International Air And Hospitality Academy
Vancouver, WA01-2018
Skills
- Detail-oriented
- Goal oriented
- Social media
- Project management
- Reservation management
- Event coordination assisting
- CRM
- First Aid
Languages
American Sign Language
Limited
References
References available upon request.
Timeline
Front Desk Sales Associate
Hilton Garden Inn Hotel
08.2025 - Current
Regional Flight Attendant
Delta Airlines
04.2022 - 08.2025
Hospitality And Tourism Management
International Air And Hospitality Academy