Jaida Colton
Atlanta
Summary
Customer focused professional with a strong background in technical support, hospitality, and service excellence, complemented by experience in hospital settings. Known for delivering high-quality service, seamless event support, and real-time troubleshooting to ensure client satisfaction. Skilled in fostering positive client interactions, managing AV equipment, and coordinating logistics for events. Recognized for strong communication and organizational skills, with a commitment to professionalism and attention to detail. Proficient in Microsoft Office Suite, call and email management, and adept at adapting to dynamic environments to meet the diverse needs of clients and team members.
Overview
7
7
years of professional experience
Work History
Front Office Administrator
Mercedes-Benz Stadium
08.2023 - 11.2024
- Manage daily front office operations, greeting visitors, answering inquiries, and directing calls and emails to appropriate departments
- Provide high-quality customer service, assisting clients, vendors, and guests with requests and ensuring a positive experience
- Coordinate with security and event staff to manage visitor check-ins and ensure safety protocols are followed in the facility
- Schedule appointments, manage office calendars, and coordinate meetings for stadium management and departmental teams
- Maintain accurate records of visitor logs, inventory supplies, and handle administrative tasks to support efficient office operations
- Assist with event preparation and provide support to various departments during game days and other large events
Launch Specialist
Hotwire Communications
10.2022 - 10.2024
- Conducted in-depth market research for identifying new business opportunities
- Facilitated workshops for professional development of junior staff members
- Boosted company's online presence by developing comprehensive digital marketing strategy
- Led cross-functional team to launch new product, exceeding initial sales forecasts
- Developed training materials to enhance staff proficiency and productivity
Night Auditor
The Reverb
02.2021 - 07.2023
- Financial Auditing & Reporting
- Front Desk Operations
- Guest Service & Problem Resolution
- Property Management Systems (PMS)
- Nightly Reconciliation & Cash Handling
- Record-Keeping & Documentation
- Security & Safety Procedures
- Microsoft Office Suite & Spreadsheet Software
- Product nightly audits of hotel accounts, ensuring all financial transactions are accurately recorded and balanced
- Process guest check-ins and check-outs, providing excellent customer service and resolving any issues promptly
- Prepare and distribute daily revenue and occupancy reports for management review
- Handle cash and credit card transactions, ensuring all end-of-day cash drawers and deposits are reconciled accurately
Amazon Warehouse
Amazon
07.2017 - 01.2020
- Loaded, unloaded, and moved material to and from storage and production areas
- Consistently lifted materials weighing as much as [Number] pounds
- Loaded and unloaded materials onto and off of trucks for fast shipment
- Unpacked and repacked items in different quantities and configurations for shipment
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks
- Shipped material and performed boxing, packing, labeling, and preparation of related documents
Education
Associate of Science - Diagnostic Medical Sonography
Georgia Gwinnett Technical College
Lawrenceville, GA05.2025
Skills
- Audio Visual & Presentation Equipment: Skilled in setting up, troubleshooting, and maintaining AV equipment for events, ensuring smooth functionality and customer satisfaction
- Customer Relations & Communication: Strong verbal and written communication skills for effective customer support, issue resolution, and maintaining positive client relationships
- Technical Troubleshooting & Help Desk Support: Adept at diagnosing and resolving technical issues, providing prompt support, and assisting customers with AV requirements
- Organizational Efficiency: Proficient in managing equipment storage, performing preventative maintenance, and coordinating setups to ensure operational readiness
- System Onboarding & Workshop Coordination: Experience with onboarding users to new systems and facilitating workshops to enhance team knowledge and skills
- Hardware Maintenance & Quality Control: Skilled in regular hardware checks and quality control procedures, ensuring reliability and consistency of AV and IT systems
- Call & Email Management: Effective in managing and prioritizing communications via phone and email to support timely responses and client satisfaction
- Team Collaboration & Retail Support: Demonstrated ability to work effectively with cross-functional teams and provide retail support to streamline service delivery
- Microsoft Office Suite & MS Office Tools: Proficient in Microsoft Office and other productivity tools for efficient documentation, scheduling, and communication
Professionaltitle
Results-driven professional
Timeline
Front Office Administrator
Mercedes-Benz Stadium
08.2023 - 11.2024
Launch Specialist
Hotwire Communications
10.2022 - 10.2024
Night Auditor
The Reverb
02.2021 - 07.2023
Amazon Warehouse
Amazon
07.2017 - 01.2020
Associate of Science - Diagnostic Medical Sonography
Georgia Gwinnett Technical College