Jaida Colton
Atlanta,GA
Summary
Hardworking and adaptable professional with a proven track record of delivering excellent service across a variety of roles. Successfully managed AV equipment, coordinated event logistics, and resolved issues to ensure seamless operations. Demonstrated expertise in security procedures, warehouse tasks, and maintaining safe and organized work environments. Proficient in inventory management, equipment handling, and adherence to safety standards. Strong communicator who prioritizes teamwork, attention to detail, and building positive client relationships. Skilled in Microsoft Office Suite, call and email management, and effectively managing multiple priorities. Dependable and committed to excelling in any role.
Overview
7
7
years of professional experience
Work History
Front Office Administrator
Mercedes-Benz Stadium
08.2023 - 01.2025
- Manage daily front office operations, greeting visitors, answering inquiries, and directing calls and emails to appropriate departments
- Provide high-quality customer service, assisting clients, vendors, and guests with requests and ensuring a positive experience
- Coordinate with security and event staff to manage visitor check-ins and ensure safety protocols are followed in the facility
- Schedule appointments, manage office calendars, and coordinate meetings for stadium management and departmental teams
- Maintain accurate records of visitor logs, inventory supplies, and handle administrative tasks to support efficient office operations
- Assist with event preparation and provide support to various departments during game days and other large events
Remote Launch Specialist
Hotwire Communications
10.2022 - 10.2024
- Acted as the main point of contact for customers during the onboarding and launch process, ensuring a smooth experience.
- Delivered clear and engaging presentations to educate customers about products, services, and features.
- Organized and led events to connect with customers and promote service adoption.
- Worked closely with internal teams, including sales and technical support, to address customer needs and solve problems quickly.
- Collected and analyzed customer feedback to improve processes and enhance satisfaction.
- Maintained accurate records of customer interactions and launch activities using CRM systems.
- Managed multiple projects at once, meeting tight deadlines without compromising quality.
- Anticipated potential customer concerns and proactively addressed them to ensure satisfaction.
- Supported the development of training materials and resources tailored to client needs.
- Followed up with customers to ensure successful service adoption and gather feedback.
- Resolved customer issues promptly and effectively, earning their trust and loyalty.
- Assisted customers with system setup and troubleshooting basic technical problems.
- Contributed to team success by sharing best practices and mentoring new team members.
Security Manager
Children Hospital
02.2020 - 03.2023
- Manage and coordinate the activities of the security team to ensure safety across all hospital facilities.
- Conduct regular patrols of the hospital grounds, monitoring entrances, exits, and restricted areas to identify potential security risks.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Respond promptly to incidents, including emergencies, disturbances, and security breaches, while ensuring calm and professional handling.
- Managed a team of security personnel, providing regular training for improved performance and professional growth.
- Train and mentor security staff to ensure they are prepared to handle various situations effectively.
- Enhanced overall security by conducting comprehensive risk assessments and implementing tailored security plans.
- Investigate and document all security-related incidents and submit detailed reports to hospital management.
- Work with hospital staff, law enforcement, and emergency responders to address and resolve security concerns.
- Oversee the maintenance and operation of security systems, such as surveillance cameras, alarms, and access control systems.
- Assist in developing security protocols and procedures tailored to the needs of a children’s hospital.
- Plan and implement security measures for special events, high-risk situations, or VIP visits.
- Provide guidance and support to staff and visitors regarding safety procedures and protocols.
- Maintain a compassionate approach, keeping the needs of patients and families in mind while enforcing security policies.
Warehouse Package Handler
FedEx
04.2018 - 01.2020
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Organizing packages by destination and delivery route, often using scanners to track them.
- Moving packages on and off trucks, trailers, and conveyor belts while ensuring they’re properly arranged to prevent damage.
- Checking packages for damage or incorrect labels and reporting any issues to supervisors.
- Using tools like forklifts or pallet jacks if trained and certified, as well as scanning devices for tracking.
- Following safety procedures, using proper lifting techniques, and wearing protective gear as needed.
- Working quickly to keep up with delivery schedules, especially during busy times.
- Collaborating with coworkers to maintain workflow and resolve any issues.
Education
Associate of Science - Diagnostic Medical Sonography
Georgia Gwinnett Technical College
05.2025
Skills
- Front office management
- Customer service and client relations
- Visitor check-ins and safety protocols
- Scheduling and calendar management
- Event coordination and support
- Administrative tasks and record-keeping
- Multi-tasking in a fast-paced environment
- Team collaboration and communication
- Problem-solving and technical troubleshooting
- Supervising and training security staff
- Compassionate handling of sensitive situations
- Surveillance system operation (CCTV, access control)
- Developing and enforcing security protocols
- Security monitoring during overnight shifts
- Financial auditing and reporting
- Receiving, inspecting, and processing shipments
- Order picking, packing, and staging
- Loading and unloading trucks safely
- Maintaining a clean and organized workspace
- Scheduling appointments
- Reception duties
- File organization
- Leadership and supervision
- Travel arrangements
- Data analysis
- Technical support
- Problem solving
Timeline
Front Office Administrator
Mercedes-Benz Stadium
08.2023 - 01.2025
Remote Launch Specialist
Hotwire Communications
10.2022 - 10.2024
Security Manager
Children Hospital
02.2020 - 03.2023
Warehouse Package Handler
FedEx
04.2018 - 01.2020
Associate of Science - Diagnostic Medical Sonography
Georgia Gwinnett Technical College
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