Jaida Cortes
Mesquite,TX
Summary
Shift Leader at Jersey Mike's Subs with a proven track record in team leadership and customer service excellence. Skilled in cash handling and complaint resolution, I foster a positive work environment while enhancing customer satisfaction. Committed to training and developing staff, ensuring operational efficiency and adherence to safety standards.
Overview
4
4
years of professional experience
Work History
Shift Leader
Jersey Mike's Subs
07.2021 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
- Maintained cleanliness and organization of workspace, adhering to health and safety standards.
Photographer
Cherry Hill Programs
11.2023 - 12.2023
- Maintained efficiency in creating quality imagery within limited timeframes.
- Took photos from different angles and perspectives to capture perfect images.
- Developed strong relationships with clients through clear communication and professionalism.
- Captured stunning images by utilizing various lighting techniques and creative compositions.
Sales Associate
Cherry Hill Programs
11.2023 - 12.2023
Education
05.2024
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Flexible schedule
- Team motivation
- Training assistance
- Customer service management
- Team supervision
- Staff education and training
- Staff training and development
- POS system operation
- Assigning work
- Complaint resolution
- Daily workflows
- Interpersonal relations
- Shift leadership
- Multitasking Abilities
- Organizational skills
- Attention to detail
- Active listening
- Teamwork and collaboration
- Excellent communication
- Task prioritization
- Client support
- Role modeling
- Conflict resolution
Timeline
Photographer - Cherry Hill Programs
11.2023 - 12.2023
Sales Associate - Cherry Hill Programs
11.2023 - 12.2023
Shift Leader - Jersey Mike's Subs
07.2021 - Current
North Mesquite High School - ,
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