Jaida Robinson
Indianapolis
Summary
Dynamic professional with a proven track record at Southeastrans, adept in conflict resolution and customer service. Excelled in high-stress situations, enhancing customer loyalty and mentoring new hires. Skilled in data entry and critical thinking, I significantly contributed to operational excellence and quality control, ensuring customer satisfaction and operational efficiency.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Southeastrans
02.2020 - 04.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Delivered prompt service to prioritize customer needs.
- Responded proactively and positively to rapid change.
- Promptly responded to inquiries and requests from prospective customers.
Manager's Assistant
Cracker Barrell
04.2018 - 05.2020
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
No Degree - Cosmetology
Pike Cosmetology And Barbering
Indianapolis, IN06-2020
High School Diploma -
Pike High School
Indianapolis05-2020
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Call center operations
- Microsoft outlook
- Scheduling
- Quality control
Timeline
Customer Service Representative
Southeastrans
02.2020 - 04.2025
Manager's Assistant
Cracker Barrell
04.2018 - 05.2020
No Degree - Cosmetology
Pike Cosmetology And Barbering
High School Diploma -
Pike High School
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